Relationship Manager - Pensions Administration at Eagle Africa Insurance Brokers Limited

Position Summary 

• The position is responsible for coordinating the efficient operations of Pensions Schemes Administration and growing new business. Promoting a culture of professionalism, accountability, accurate record keeping, efficiency, and regulatory compliance within the pension’s unit. 

Duties and Responsibilities 

• Oversee daily operations of the pensions team, ensuring compliance with company policies,  procedures and pension regulatory requirements. 
• Ensure high level of customer service is maintained by the team in the pensions processes. 
• Address and resolve customer complaints and issues within set turnaround times. 
• Manage workflow procedures in line with pensions legislation and business procedures. 
• Ensure all clients records are well documented and filed appropriately with updates of contributions, individual statements, interest allocation, current fund values, Fees, levies,  taxes, penalties, minutes and reports documented for schemes among other matters. 
• Supervise processing of pension claims ensuring timely and accurate settlement. 
• Attend meetings and provide reports. 
• Prepare and review pensions scheme reports and present to management as required.
• Ensuring team compliance with regulatory requirements . Keeping up to date with industry changes by engaging with the regulator and other key stakeholders of the industry.
• Facilitate regular scheme audits and all reports as situation demands.
• Ensure steady growth of the Pensions Administration book of business and any other lines  of business. 
• Participate in professional development to aid in ongoing knowledge and skills acquisition.

 Qualifications; -

• Bachelor’s degree in;-, BCom. Insurance,  BSc Actuarial   or a related field.
• Professional qualification in insurance or Pensions i.e., Insurance Diploma , ACII
• Proficient in pension Administration system 
• Fully appraised of the Retirement Benefits Act of 1997 and subsequent amendments.
• Have strong understanding of Retirement Benefits Authority regulations. 
• Experience minimum 5 Years in Pensions Administration and Group Life Insurance Business 
• Experience of leading and managing a team of staff. 

Skills and Abilities 

• Proven Technical ability, Good Communication, Negotiation skills, Interpersonal skills, Report writing skills ,Problem solving, Decision making, Results oriented, Collaborator and Client-driven.