Relationship Officer at Stellar Human Resource Solutions

Roles and responsibilities:

• Processing of loans for new and existing clients.
• Due diligence including background checks, checking authenticity of collaterals, search, IDs, Work place, premise/business visits, Logbooks, Titles, Receipts,
• Previous Lenders, CRB, IPRS. 
• Provision of Account Statements.
• Maintenance of the income and expenditure file.
• Overall management including entries and records of new and existing clients on a daily basis.
• Conducting market research for development of new products.
• Preparation of daily reports as needed. 
• Maintenance of organization database and software for security purposes. 
• Coordinate disposal and sale of repossessed cars.
• Coordinate repair of all office vehicles, management and maintenance of the asset (Motor vehicles, Land, Laptops, Titles etc.) register.
• Plan and implement sales. 
• Customer retention and development.
• Monitoring of new and existing portfolios. 
• Management and monitoring of delinquency.
• Manage sales and marketing resources according to the agreed budget. 
• Delivery on customer care services.
• Other tasks/projects as assigned.

ROLE REQUIREMENTS:

• Must have at least 2 years past experience in collection/ the above role.
• Must have Strong communication and presentation skills
• Must have Fine-tuned telephone etiquette Must have excellent negotiation skills
• Must be a quick learner with the ability to prioritize, take ownership and ensure projects and tasks are completed to a high-quality standard proficient in Ms Office skills, Ms Word, PowerPoint and excel highly motivated and proactive team player
• Must have ability to work independently
• Must have product knowledge in collection