Relationship Officers - Business Development (Sales) at SMEP Microfinance Bank

RELATIONSHIP OFFICERS – BUSINESS DEVELOPMENT (SALES)- RO-BD/12/23

Reporting to the Relationship Manager – Business Development, the position holder will be responsible for providing supervision and direction to the independent sales executives and support them in achieving their goals in line with their business deliverables.

DUTIES AND RESPONSIBILITIES

•  To promote spiritual growth among fellow staff, customers and other associated parties.
•  Supervise and manage the Independent Sales Agents to improve productivity and achieve set targets in the assigned area.
•  Develop prospective customer relations through appropriate sales methods to optimize quality of service, business growth, and customer and satisfaction.
•  Monitor and report on market and competitor activities and provide relevant reports and information.
•  Participate in the recruitment process of the Independent Sales Agents within the region assigned.
•  Acquire new business through the Independent Sales Agents channel in order to grow the loan book.
•  Conduct regular performance appraisals for direct reports.
•  Identify opportunities for cross-selling interactions.
•  Increase customer retention by engaging customers through the loan process and maintaining records of the same.
•  Support Relationship Managers & Branch Managers with customer research for business growth and customer value chain analysis for problem resolution.
•  Assess training needs on an ongoing basis and conduct team meetings and training, as necessary.
•  Ensure that 100%security perfection for all logbooks used as security.

Qualifications & Key Competencies

•  Must be a practicing Christian who lives and upholds Christian Values, with a passion to serve.
•  A minimum grade of C+ (plus) in KCSE.
•  An undergraduate Bachelors degree or Diploma in Business related courses from a recognized institution.
•  Knowledge in Sales and Marketing, credit lending, as well as relevant experience in the Banking sector will be an added advantage.
•  A minimum of three (3) years in a Sales position in a financial Institution. Previous experience as Sales Team Leader will be an added advantage.
•  Proficiency in computers is mandatory.
•  Good interpersonal & communication skills with excellent customer service.
•  A team player with the drive to improve performance.
•  Persuasive with strong recognition skills.
•  Self-driven and possess the ability to work with minimum supervision.
•  Strong Christian values, commitment and passion for the transformation of the population.
•  Aged between 32 and 40 years.