Reservations Manager at Summit Recruitment and Search

This role involves managing and converting guest enquiries into bookings while ensuring an exceptional travel experience through personalized service and meticulous itinerary planning.

Key Responsibilities

• Handle guest enquiries promptly and professionally, providing detailed responses and converting them into bookings.
• Recommend suitable properties, destinations, and activities based on guest preferences, requirements, and budget.
• Curate and build expert travel itineraries for luxury holiday homes, villas, lodges, and hotels.
• Coordinate the full booking process including payments, arrivals and departures, and transport logistics.
• Maintain in-depth knowledge of all listed properties, their amenities, rates, and booking conditions.
• Liaise with property owners, managers, and reservations staff to confirm availability and secure bookings.
• Collaborate with the Managing Director and internal teams on wider aspects of the business including marketing, finance, administration, and new ventures.

Qualifications

• Bachelor’s degree in Hospitality, Tourism, Business, or a related field from an accredited institution.
• A minimum of 3 years’ experience in travel, tourism, guest relations, or a similar high-end service environment.
• Proven understanding of luxury travel and East African destinations.
• Excellent communication, interpersonal, and listening skills with the ability to interact effectively with high-end clientele.
• Strong organizational skills and ability to manage multiple priorities with attention to detail.
• Experience with travel booking systems and itinerary planning.
• A self-starter with a collaborative approach and a proactive, problem-solving mindset.