Sales Agent(ISP&Telecommunications) at CDL Human Resource

Position Overview

• The Sales Agent will play a key role in driving the client's growth by acquiring new ISP clients, managing existing customers, and ensuring smooth communication across the company. This role requires a proactive, organized, and customer-focused individual capable of building strong relationships, closing sales, handling client accounts, and coordinating internal operations.

Key Responsibilities

Sales & Business Development

• Identify, target, and engage potential ISP clients across Kenya.
• Pitch bulk bandwidth products and close new sales deals.
• Prepare and present sales proposals and quotations.
• Maintain an updated pipeline of prospects and follow up consistently.

Client Management

• Serve as the primary contact person for existing clients.
• Provide timely support and assistance whenever clients need help.
• Follow up on client bills, payments, and overdue accounts.
• Ensure high customer satisfaction and maintain long-term relationships.

Communication & Office Administration

• Manage company communication channels including calls, emails, and WhatsApp.
• Prepare and file necessary paperwork, contracts, and client documents.
• Maintain updated company files (soft and hard copies).
• Coordinate internal communication between departments and management.

Finance & Documentation

• Receive and bank client cheques.
• Maintain accurate records of payments and submit daily/weekly reports.
• Ensure documentation for all transactions is properly filed and accessible.

Marketing & Team Support

• Help form and coordinate a marketing team for promotions and brand awareness.
• Provide input for marketing strategies and sales campaigns.
• Assist with field marketing activities when required.

Requirements

Qualifications & Skills

• Experience in sales within the ISP or telecommunications sector is an added advantage.
• Strong communication, negotiation, and customer-handling skills.
• Good organizational and record-keeping abilities.
• Ability to work independently and meet sales targets.
• Proficiency in basic computer tools (email, Excel, Google Workspace).
• Honest, reliable, and able to maintain confidentiality.

Work Conditions

• Based in Nairobi with occasional field travel as needed.
• Reports directly to the Director/Operations Manager.