Sales Executive(Cleaning Equipment & Accesories) at CDL Human Resource

Key Responsibilities:

Direct Sales:

• Identify and create leads by exploring new business opportunities within the hospitality sector.
• Conduct cold calls and outreach activities to generate new sales prospects and expand the client base.
• Organize and schedule meetings with potential clients, either independently or accompanied by the sales lead.
• Attend meetings to present products and solutions, build relationships, and drive growth.
• Develop and implement strategies to maximize sales and achieve individual and team targets.

Sales Administration:

• Prepare accurate quotations with comprehensive product specifications.
• Maintain an updated client list with current contact information.
• Organize and store client records in both digital and paper formats.
• Collect and organize relevant data from potential clients, including personnel contacts and company details.
• Follow up on after-sales services to ensure customer satisfaction and address any issues.

Customer Engagement:

• Serve as the primary point of contact for customer inquiries through phone, email, walk-ins, and other official communication platforms, including WhatsApp and social media.
• Attend to walk-in clients, providing the necessary information for decision-making and addressing all queries.
• Communicate internally any information received from existing and prospective customers.

Sales Support:

• Generate quotations for repairs and maintenance as needed.
• Produce weekly reports on quotations issued and their current status.
• Follow up on quotes to gather feedback from clients.

Sales & After-Sales Service:

• Provide effective communication on all after-sales services to ensure customer satisfaction.
• Coordinate the invoicing and delivery of orders to clients.

Requirements

Qualifications and Skills:

• Proven experience in sales, preferably within the hospitality or cleaning equipment sector.
• Strong communication and interpersonal skills.
• Proficiency in CRM systems and Microsoft Office Suite.
• Detail-oriented with excellent organizational skills.
• Self-motivated and able to work both independently and as part of a team.
• Ability to manage multiple tasks and prioritize effectively.

Preferred Attributes:

• A proactive attitude with a willingness to learn and adapt.
• Knowledge of cleaning equipment and accessories is an advantage.