Sales Tele Service Consultant – Call Center. at Izwe Loans Kenya Limited

Location: Nairobi, Head Office

Overview: Generate revenue by proactively reaching out to potential customers over the phone and persuasively presenting products or services

Key Responsibilities:

• Initiate outbound calls to prospective customers to introduce products or services and  understand their needs, preferences, and purchasing intentions.
• Build rapport with potential customers to foster long-term relationships and repeat
• Utilize sales scripts and materials effectively while maintaining authenticity and professionalism.
• Close sales by effectively handling objections, negotiating terms, and securing commitments from customers.
• Track key performance indicators (KPIs) such as conversion rates, average order value, and sales pipeline velocity.

Qualifications:

• Diploma in business or related field preferred.
• 1 plus year working experience with proven track record of success in sales in a tele service or call center environment.
• Excellent communication and interpersonal skills, with the ability to build rapport and establish trust with customers.
• Strong negotiation and persuasion abilities, with a results-oriented mindset.
• Familiarity with sales techniques, methodologies, and best practices.

Attributes:

• Self-motivated and goal-oriented.
• Resilient and adaptable to changing circumstances.
• Ability to thrive in a fast-paced, target-driven environment.

Company Benefits

Competitive pay package & Medical Cover