AGL (Africa Global Logistics), the reference multimodal logistics operator in Africa, is part of the MSC family. With 23,000 employees in 50 countries, the company connects Africa to Africa and to the rest of the world. AGL relies on its 250 subsidiaries in Africa, Haiti, Timor and Indonesia to provide port, ocean, logistics and railway solutions.
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Manage the teams handling Sea Export out of Kenya.
Keep the team informed of the changes/evolutions & communicate the necessary internal alignments, objectives.
Evaluate the subordinates performance.
Develop the skills of the employees.
Implement good conditions (procedure) of the case transfer in case of organizational changes within the team.
Build the Middle office organization, expertise, the means and ensure the standard processes are in place.
Ensure the organization, the expertise and the means are in line with the objectives given by the Manager.
Regularly review the Standard Operating Procedure (SOP) and ensure alignment to serve customers.
Control the implementation of the SOP by MO team, Quality audit (internal and external) and by continually monitoring it against the approved action plan.
Coordinate and monitor operations.
Monitor the quality of service provided to the clients.
Control and manage the risks.
Ensure the risk control framework is in place.
Implement all actions to ensure minimal extra/additional charge exposure.
Ensure our agreed contractual KPIs with the clients and internal KPIs are met.
Implement all actions to ensure minimal disbursements exposure (compliance classification procedures, application of proper billing and expenses posting to the files and manage the risk (focus on debit).
Profile
Business Degree.
Diploma in Shipping, Clearing & Forwarding or related field.
5 years' experience in a busy Shipping Company or related field.
Minimum of a 1 year experience in Managerial role.
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