Senior Director II, Customer Management Lead, Africa at The Coca-Cola Company

The role is expected to influence extensively across the African landscape, with focused priorities linked our long-range plans.

What You Will Do for Us:

Strategic Leadership & Growth:

• Develop and execute a comprehensive strategy for both the Customer Management to achieve sustained growth and market penetration.
• Deliver against annual business plans, ensuring targets for volume, revenue, and profitability are met.
• Cultivate and manage relationships with key internal and external stakeholders, including bottlers.

Vertical Management:

• Large Retailers: Strategize and implement effective go-to-market approaches across large retail chains to maximize shelf presence and sales.
• Integrated Execution & Incubation: Oversee integrated execution plans and drive the incubation of innovative concepts and products.
• QSR and On-Premise: Foster partnerships with Quick Service Restaurants and On-Premise accounts to boost sales and consumer engagement.
• Travel Verticals: Ensure optimal product availability and visibility within Railways, Airways, and Roadways channels.

Operational Excellence:

• Implement best practices for customer management, forecast accuracy, demand planning, and supply chain coordination.
• Monitor performance metrics to ensure excellence in operational execution and customer satisfaction.
• Drive continuous improvement initiatives to enhance efficiency and effectiveness across all verticals.

Leadership & Team Development:

• Build, lead, and develop a high-performing team, fostering a culture of accountability, innovation, and collaboration.
• Mentor and coach team members to grow their competencies and career trajectories within TCCC.

Ecosystem Management:

• Navigate the complex ecosystem of +30 bottlers, ensuring alignment with corporate objectives and seamless operational execution.
• Facilitate effective communication and collaboration across bottlers to optimize resource allocation and market coverage.

Emerging Categories:

• Drive the growth of emerging categories, including ARTD, identifying new opportunities and market trends.
• Develop and implement strategic plans to launch and expand emerging category products successfully.

People Capability: 

• Lead the development of overall organization capability.  Allocate resources (human, financial etc.) in a manner which maximizes and develops the leadership and functional capabilities, through building the knowledge, skills, work process and human capital.
• Accountable for building organizational capability to execute the plans. 

Minimum Qualifications and Requirements:

• 15-18+ years relevant business experience, among which min. 3 years in a Sr. Management role
• Strong Customer/Commercial and/or Operations experience esp. in key Account management
• Proven track record in delivering System results, dealing with Bottler partners, navigate crisis, challenging turnaround performance, beating competition and developing business capabilities
• People manager with excellent leadership capability, able to work in a diverse cultural environment, highly efficient communicator and influencer at all levels
• A solid appreciation and openness on leveraging digital capabilities to amplify work product outcomes and elevate KPIs.
• Passionate about integrating culture and capabilities for the future of work.
• Comfortable with a high degree of ambiguity to enable the individual to flex to the needs of key stakeholders to facilitate and adopt the change and culture change.

Core Capabilities Required for Role:

• In depth understanding, practical experience in consumer goods business, operations, supply chain and production, finance, sales and people and org management, Customer handling experience
• General management accountability with P&L responsibility
• Experience of working in multi-cultural environments
• Change Management: Prepare, equip, and support individuals to adopt change to drive organizational success.
• Agile mindset with a way of working that empowers the system to collaborate to deliver valuable business results.
• Strategic Priority Management: Adapt existing solutions to address emerging business opportunities.
• Design Solutions: Strategic ability to address business problems and opportunities, in alignment with strategic priorities.
• Data Driven Storytelling – Written & Oral: Creative way of consolidating data, analyzing for insight, and translating into a clear and compelling story.