Senior ICT Officer at Co-operative Bank of Kenya

Purpose of Job.
The Senior ICT Officer is responsible for managing information technology, ICT systems, and policies to achieve Sacco’s goals.  He/she will manage all ICT infrastructure, systems security, development and implementation of ICT strategies, policies, data security, and disaster recovery.

REPORTS TO : Chief Executive Officer

Duties and  Responsibilities

• Manage all operations of the ICT Department and ensure timely provision of ICT services to all functions of the Society to facilitate implementation and use of ICT in the organization.
• Ensure routine maintenance of ICT equipment’s.
• In charge of the development and implementation of ICT strategies, promoting ICT Innovation and enterprise.
• Establish optimal systems, and best technology and make requisite recommendations to promote online services, ICT literacy, and capacity.
• Ensure compliance with ICT regulations and advise management on the optimization of ICT resources in the organization.
• Ensure business continuity and effective disaster management and recovery planning.
• Managing relationships with partners for the provision of ICT technical support and services.
• Supervise the design, development, and implementation of critical ICT projects.
• Prepare and present ICT Periodic Reports to the management.
• Formulating and Analysing ICT policies, processes, procedures and ensuring compliance.
• Monitoring LAN/WAN and internet firewalls.
• Install, configuring and upgrading operating, security software and administrative packages.
• Any other lawful duties that may be assigned from time to time.

Qualifications

• A bachelor’s degree in Computer Science or ICT-related fields.
• Professional certification in ICT fields (CISM, CISA, or similar certification).
• A member of an ICT professional body is an added advantage.
• A master’s degree in ICT will be an added advantage.
• A minimum of Five (5) years of working experience in a similar role.
• Understanding of networking technology, routing, switching and firewalls.
• Overall understanding of Enterprise system.

Others

• Strong problem-analysis and troubleshooting skills.
• Able to handle and assess critical situations, and coordinate with many team players to restore normal ICT services.
• Good time management Skills.
• Able to work in cross-functional, multi-application, multi-service providers environment.

Competencies

• Customer focus and interpersonal  skills
• Communication skills
• Business applications
• Infrastructure
• Application, data, and technical Architecture
• Incident and  problem  management
• Root cause  Analysis  a
• Vendor /Service management