Senior Manager, Fraud Strategy and Analytics at Safaricom Kenya

Responsibilities

• Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
• All employees have a responsibility to adhere to safety, health, and wellbeing  policies, guidelines and procedures in all actions and decisions.

Risk Analysis and Audit

• Collaborate, train and benchmark the team, internal stakeholders  and industry peers in best practice fraud risk.
• Lead in delivery of Fraud Squad activities.
• Continuous assessment and evaluation of Fraud control suitability and approach to specific customer fraud risk areas.
• Define fraud risk thresholds to govern fraud control performance. 
• Build and relationships with internal and external stakeholders required for supporting execution of the tasks to manage customer safety and security on fraud.

Forensic Reviews and Investigation

• Lead in execution of Forensic reviews across Business risk areas.
• Articulate required fraud controls to be inbuilt in products, services and processed with on-time and on-demand analytics to support Agile product development.

Data Analytics and Mining

• Define long term analytics strategy for the department with clear roadmap for robust prevention of fraud in GSM, MPESA and new product areas.
• Provide technical & thought leadership on customer pain areas to address gaps in Product design, processes that expose customers to Fraud.
• Develop insights on current and emerging customer fraud trends and fraud risk areas into actionable use cases.
• Determine and forecast for fraud solutions to address customer fraud risk from Product roadmaps in the business. 
• Leverage fully on AI/ML for all Fraud rules to deliver consistent high quality controls.
• Create fraud solution use cases and detailed product roadmap documents to articulate desired features and functionalities of the desired Fraud architecture and functionalities.
• Track and analyze frontline metrics for Demand.
• Identify gaps and opportunities for addressing triggered and untriggered demand management interventions.
• Support front line teams with required insights on demand and collaborate on first time resolution of demand.

Automation, Reporting and Tooling

• Determine and forecast for fraud solutions to address customer fraud risk from Product roadmaps in the business. 
• Elevate Fraud System architecture to Best in class and COE for other subsidiaries and partners to manage internal and partner risks.
• Deliver continuous insights on Worry Free Initiative to elevate it to a breakthrough Financial Services Industry innovation.
• Define Reporting Automation Roadmap aligned with internal stakeholders.
• Develop and lead in integrated reporting within the function with the right automation and tooling to capture well defined performance metrics for rules, AI models and Demand.
• Monitor cost impact of Fraud related demand.

Core competencies, knowledge and experience

Customer Obsession

• Deepen team connection to our customers and communities.
• Foster authentic relationships with customers and partners that build trust.
• Explicitly take customer-centric decisions and take personal ownership to achieve results.
• Simplify processes through digitalisation and promote a digital mindset and digital first customer experience.
• Stay focused on the big priorities, know when to make meaningful trade-offs and demonstrate brilliant execution.

Purpose

• Create an inspiring vision for your team to drive strategy and performance.
• Show ambition and courage, empowering others to go beyond the plan.
• Bold and challenge teams to reimagine how things are done.
• Prompt new thinking and ideas by asking “what if” questions.
• Use knowledge of the external environment (customers, partners, competition, external bodies) to identify and act on opportunities for growth at pace.

Innovation

• Create psychological safety so everyone can have an impact.
• Fuel innovative ideas from others and test them to enable growth.
• Explore successes and failures with curiosity and resilience; fearlessly recognizing lessons learned.
• Share your ongoing learning and personal purpose with others.
• Learn fast from digital adoption, using learnings to drive simplicity, scale and efficiency.

Collaboration

• Articulate your team’s role in making our strategy happen, prioritizing and aligning resources with current and future needs.
• Actively collaborate to break silos and hold your team accountable to do the same.
• Develop others to make the most of their talents and coach them to take ownership to get things done.
• Create an inclusive environment ensuring the safety and wellbeing of others.
• Live our Purpose and demonstrate the highest Standard of integrity.

Qualifications

• Relevant Business or IT Undergraduate Degree or relevant field along with professional qualifications, or equivalent qualification(s) from a recognized institution of higher learning. 
• MBA or relevant Master’s degree is an added advantage. 
• Professional certification in Fraud Examination, Auditing, Cyber Security, Accounting, Risk management or Information systems audit is a MUST.
• At least eight (8) years’ knowledge and experience in a Risk Management role with at least three (3) in Fraud Management.
• Experience in leading delivery in Agile.
• Superior business understanding with the ability to leverage technology to solve consumer and partner fraud risk issues.
• Strong stakeholder and strategic partners management skills.
• Possess high professional and ethical standards. 
• Be a strategic thinker with an analytical mind.