Senior Officer - Business Operations at Safaricom Kenya

Job Description

• The Senior Officer – Business Operations plays a critical role in ensuring the smooth and efficient functioning of business processes within the public Sector digital transformation cluster. This role is responsible for supporting strategic planning, operational execution, performance monitoring, and continuous improvement initiatives to enhance service delivery and operational excellence.

Responsibilities
Job Responsibilities 
Health and Safety

• Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
• All employees have a responsibility to adhere to safety, health, and wellbeing policies, guidelines and procedures in all actions and decisions

Business Operations support.  

• Support the development and implementation of operational plans aligned with strategic objectives.
• Coordinate cross-functional activities to ensure timely delivery of projects and initiatives.
• Monitor operational performance metrics and recommend data-driven solutions.

Programs Coordination & Support.

• Assist in planning, executing, and monitoring program activities to ensure alignment with Cluster goals.  
• Track project timelines, deliverables, and budgets, ensuring timely completion.  
• Prepare reports and presentations on project progress for senior management.  

Mission Tracking & Performance Monitoring.  

• Track KPIs related to mission and continuously update the tracking tools to enable monitoring of Cluster Mission.
• Conduct regular progress reviews and report on deviations from planned Mission objectives.  

Stakeholder Collaboration & Support:

• Collaborate in the preparation of business plans, budgets, and forecasts.  
• Support senior Leadership with ad-hoc operational tasks and strategic initiatives.  
• Liaise with internal departments and external partners to ensure alignment and collaboration.

Compliance & Risk Management support.

• Support risk identification and mitigation strategies within business operations.
• Ensure compliance with company policies, industry regulations, and legal requirements.  
• Maintain accurate records and documentation for audits and reviews. 

Qualifications

• Must have technical / professional qualifications: 
• Bachelor’s degree in finance, Accounting Business Administration, or a related field.  
• Minimum of 5 years’ experience in business operations or project management, preferably within Banking, Telco or retail Industries.
• Must have financial modeling experience, preferably in Excel or other related analytical tools 
• Demonstrated ability to investigate new business models, develop concepts for these and present them to senior management.
• 2+ years in program support, operations, data analysis, or mission-driven project tracking.  
• Experience with data analysis tools (e.g., Power BI, Tableau) and ERP/CRM systems.