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  • Posted: May 23, 2024
    Deadline: May 24, 2024
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  • MyCredit Limited is a non-bank financial services institution. We offer Loans & Insurance.
    Read more about this company

     

    Senior Officer - Telesales

    The Job

    •  Achieve and supersede set targets on Key Performance Indicators.
    •  Act as point of contact for all client inquiries and complaints on products and offer accurate and efficient solutions to ensure customer satisfaction.
    •  Build Product Knowledge and awareness to identify potential opportunities to up-sell and cross-sell.
    • Continuously assess customer satisfaction and execute quality improvement actions.
    • Manage customers and stakeholder relations in accordance with company policies and service level agreements.
    • Stay abreast of the complete line of financial services and products to better meet customers' needs and expand revenue.
    •  Support the team in mining and analyzing customer data to identify and plan for expansion and/or additional business. Execute customer instructions and advise customers accordingly.
    •  Participate in tele-marketing activations and other marketing related activities to drive sales and generate revenue.

    Qualifications

    •  Exceptional interpersonal communication and leadership skills, with the ability to communicate and manage staff at all levels.
    • Strategic thinking, planning and creative problem-solving skills.
    •  Sound decision making skills based on accurate and timely risk analysis.
    •  Strong creative and innovative capabilities.
    •  Ability to lead by example and demonstrate a strong sense of integrity, ethics and dependability.
    •  Ability to collaborate with upper management to organize, plan and achieve company goals,
    •  3+ years' experience in a mid-level Contact Centre position in a similar institution.
    •  Bachelor's Degree in a business/marketing or similar course, post graduate qualification.

    Check how your CV aligns with this job

    Method of Application

    Send your CV to [email protected] on or before 24th May 2024

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