Senior Operations Manager at Bolt

Main tasks and responsibilities:

• Designing and executing strategies to increase driver engagement and retention while managing our high-performing Kenyan team
• Developing and nurturing critical stakeholder relationships that will grow our business (stakeholders include: drivers; fleet owners; regulators; government officials; local communities etc.)
• Developing complex analytical models and reporting systems for Kenya and driving business growth and revenue through achieving operational milestones and key metrics
• Identifying trends, risks and improvement opportunities on a local level that may impact the business
• Taking ownership of Bolt's growth in Kenya by ensuring both local operations and HQ teams support and collaborate actively with each other to meet business objectives
• Overseeing the design and execution of operational strategies/goals to strengthen our value proposition

About you:

• You have 3+ years of experience in an operations management or general management role and 5+ years experience in a fast-paced technology or internet-based company, where you've repeatedly shown your ability to lead a team and drive business growth.
• You demonstrate a highly data-driven, analytical mindset and a deep understanding of leveraging diverse tools to tackle complex challenges.
• You hold a Bachelor's degree in Economics, Finance, or a similar field.
• You proactively find solutions to business problems and have a proven track record of taking ownership and driving results.
• You possess strong English and Swahili communication, negotiation, and collaboration skills, experience in leading a diverse team, and excel at networking and relationship-building.
• You’ve successfully led projects from planning through execution, including communicating with stakeholders, analysing data, and providing actionable recommendations.