Senior Operations Specialist-Marketplace at Bolt

Main tasks and responsibilities:

• Own and manage marketplace performance across key metrics like ETA, Search Coverage, Surge, FO%, and Utilisation
• Ensure strong supply-demand balance across Nairobi and non-LTO cities through pricing simulations, operational levers, and weekly business reviews
• Support category strategy by launching new verticals (e.g., Economy, Comfort, Premium) and optimising performance via pricing and user feedback
• Monitor and reduce offline trips and fraud through proactive driver interventions and data-led actions
• Track and manage incentive spend, ensuring alignment with return on investment and local growth goals
• Partner with local and HQ teams to improve marketplace efficiency using rider and driver insights, competitor analysis, and structured experimentation

What we expect

About you:

• You have 4 –7 years of experience in Operations, Startups, Strategy Consulting, or marketplace roles
• You are a strong collaborator with excellent communication skills in English
• You are highly analytical and confident with data — strong Excel/Google Sheets skills are a must
• You’re execution-focused and move fast from strategy to action
• You have a strong understanding of Kenya’s mobility landscape and local market dynamics
• You are customer-oriented and driven to improve rider and driver experience