Senior Teller at SMEP Microfinance Bank

SENIOR TELLERS:  – SNR. T/03/24

Job Summary: 

Reporting to the Branch Manager, the successful candidate will be responsible for managing tellers, control movement of money from/to strong room and tellers and ensure tellers observe laid down policies and procedures in performing their duties.     

Summary of Key Duties and Responsibilities:  

• To promote spiritual growth among fellow staff, customers and other associated parties.
• Branch administration roles e.g. link person for service providers at the branch. 
• Daily reconciliation of cash (360 degrees view) and submitting daily reports of transactional volumes.
• Monitor the bank safe/strong room, coordinate distribution on money to other tellers, and ensure the balances of all tellers tally at end of day. 
• Ensure matters related to Money Laundering and KYC are strongly embedded in the daily operations. These include account opening and reviews, transaction monitoring, reporting suspicions, implementing new requirements, acquire relevant knowledge and training, provide support to superior and subordinates
• Actively drive growth in customer numbers and ensure full adherence to the customer on-boarding Policies & Procedures.
• Drive transaction volumes on alternative banking channels
• Review and ensure all revenue are collected as required and report any revenue leaks. 
• Ensure optimal staff productivity is maintained through support, mentorship, TAT and customer service.
• Ensure that a comprehensive database of information on all existing relationships and prospective ones are kept

Qualifications and Key Competencies 

• Must be a practicing Christian who lives and upholds Christian Values, with a passion to serve.
• A Degree or Diploma in a Business related area from a reputable institution; A professional certification in accounting, finance or economics will be an added advantage 
• A minimum of 5 years Banking experience both in Banking Operations & Credit Management; with at Least 3 years experience as Teller or cashier in a financial institution will be an added advantage 
• Ability to deliver results and meet customer expectations 
• Good knowledge of Banking  and the various Banking products and services 
• Well versed on Risk Management with analytical skills 
• Excellent communication and interpersonal skills 
• Problem Solving and analytical skills 
• Self-driven, results-oriented individual with a positive outlook 
• Good people management & leadership skills 
• Between 33 to 40 years of age