ENGIE is a leading world group that provides low-carbon energy. Our group is a global reference in low-carbon energy and services.
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Management of the Service Network Team to ensure good customer satisfaction via on time Product Installation and Resolution of Service Tickets as per the companies’ policies and processes.
Accurate Documentation of Installation and Maintenance Cases through the companies Information Management Systems and Applications (Powerhub, Mysol Fix, etc.)
Validation of System Installations to ensure availability of GPS coordinates and traceability of customers in cases of repossessions in cooperations with the Customer Finance Team
Close monitoring of transport costs and commissions for all Installation and Maintenance Cases
Supporting of on time payroll Management for Installation and Maintenance Contractors in close consultation with the EEA K’s Finance Team
Identify Service network mapping Gaps within the different clusters advise ZSCMs and ZSCOs for recruitment of new technicians.
Conducting trainings of identified and vetted Contractors for Installation and Maintenance of ENGIE Energy Access Kenya’s Products across the country
Provide weekly Item Swap projections for Mysol Shops and Stock Points and ensure sufficient stock levels are available in consultation with the Service Center Manager and Logistics Team
Management of required PPEs for all Installation and Maintenance Contractors and supervision of correct utilization
Ensuring that all SND-related processes and policies are properly documented and up to date.
Knowledge and Skills
Experience:
5 year of working experience in technical role within the solar industry related to EEA Ks (Solar technology, Battery technology, Solar controllers, Solar Panels)
Hands-on leadership, team management and people development skills.
Ability to work in a dynamic environment and enjoy multi-tasking and working under pressure to achieve deadlines and results.
Very good organizational and interpersonal skills with proven ability in coordination’s between inter departmental projects.
Good team player with a commitment to value-based leadership.
Strong relationship building skills with a high degree of responsiveness, reliability and integrity.
Self-motivated with persuasive, enthusiastic and client-centric focus.
Relevant professional experience in handling installations and maintenance with proven ability to analyze larger set of data (high analytics skills)
Knowledge on environmental impact assessment will be an added advantage.
Willingness to travel in any geographic areas assigned within Kenya.
Qualifications:
Degree/master’s degree in electrical engineering from recognized institution or any related social sciences studies.
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