Current Recruitment at ENGIE

Responsibilities

• Management of the Service Network Team to ensure good customer satisfaction via on time Product Installation and Resolution of Service Tickets as per the companies’ policies and processes.
• Accurate Documentation of Installation and Maintenance Cases through the companies Information Management Systems and Applications (Powerhub, Mysol Fix, etc.)
• Validation of System Installations to ensure availability of GPS coordinates and traceability of customers in cases of repossessions in cooperations with the Customer Finance Team
• Close monitoring of transport costs and commissions for all Installation and Maintenance Cases
• Supporting of on time payroll Management for Installation and Maintenance Contractors in close consultation with the EEA K’s Finance Team
• Identify Service network mapping Gaps within the different clusters advise ZSCMs and ZSCOs for recruitment of new technicians.
• Conducting trainings of identified and vetted Contractors for Installation and Maintenance of ENGIE Energy Access Kenya’s Products across the country
• Provide weekly Item Swap projections for Mysol Shops and Stock Points and ensure sufficient stock levels are available in consultation with the Service Center Manager and Logistics Team
• Management of required PPEs for all Installation and Maintenance Contractors and supervision of correct utilization
• Ensuring that all SND-related processes and policies are properly documented and up to date.

Knowledge and Skills 

Experience:

• 5 year of working experience in technical role within the solar industry related to EEA Ks (Solar technology, Battery technology, Solar controllers, Solar Panels)
• Hands-on leadership, team management and people development skills.
• Ability to work in a dynamic environment and enjoy multi-tasking and working under pressure to achieve deadlines and results.
• Very good organizational and interpersonal skills with proven ability in coordination’s between inter departmental projects.
• Good team player with a commitment to value-based leadership.
• Strong relationship building skills with a high degree of responsiveness, reliability and integrity.
• Self-motivated with persuasive, enthusiastic and client-centric focus.
• Relevant professional experience in handling installations and maintenance with proven ability to analyze larger set of data (high analytics skills)
• Knowledge on environmental impact assessment will be an added advantage.
• Willingness to travel in any geographic areas assigned within Kenya.

Qualifications:

• Degree/master’s degree in electrical engineering from recognized institution or any related social sciences studies.

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The Loan Recovery Officer is responsible for the receivables risk management (RRM). This includes among others, Portfolio management and Loan Workouts.

Responsibilities

• Carrying out customer work-out, including the following work-out categories to be applied to customers in late repayment through calling clients who are in early non repayment categories.
• Ensure proper documentation of open loan cases.
• Ensure customers are paying on time in assigned loan portfolio
• Negotiate with non-paying clients and give them solutions to bring them back on track to repayments through rescheduling.
• Recommend and work with external service providers on portfolio management by escalating repossession cases.
• Customer education to customers on impact on loan non-repayments.
• Supporting the analysis of causes for portfolio deteriorations
• Providing regular portfolio, compliance and routine report to the Loan Recovery Team Leader.
• Restructure loan repayment plan from delinquent clients as per policy and procedure

Knowledge and Skills 

 Experience:

• Experience in customer relationship management 
• Team player 
• Computer literacy, particularly good working knowledge of Microsoft Excel
• Self-starter with a passion for Mysol and its mission to plug in the world 

Qualifications:

• Holder of bachelor’s degree in business administration or any other related field
• 1-year Previous experience in loan recovery preferably in a call center setting.

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Responsibilities

• Achieving targeted weekly, monthly and quarterly requirements in terms of conducting IQCs for incoming shipments, assembling new systems, refurbished items and repaired items
• Manage and monitor accurate performance of workshop tools: Testjigs, Testers (panel, battery), Soldering stations, Flashers and Multimeters, Battery recovery machines, Inverters, Power supplies, Float & “Desulfation” stands and other related tools.
• Maintain and improve workshop activities and facilities; follow and adhere to departmental and organizational policies and procedures to maximize output.
• Categorize and properly document all the tested returned system parts to ensure data accuracy (Physical and PAYGEE)

Knowledge and skills 

Experience:

• 3 year of working experience in technical roles related to EEA K Technical Operations (Solar technology, Battery technology, Solar controllers, Solar Panels and Test equipment)
• Hands-on experience in accurate soldering and other required repair services
• Experience with operational improvement techniques (Kaizen and 5S, 6 Sigma, etc.) is a plus
• Very good organizational and interpersonal skills and team player

Qualifications:

• University degree or Diploma in Renewables, Electronics or Electrical Engineering or similar fields

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The Zonal Sales and Collection Manager will oversee sales and collection in the zone under their stewardship and will be responsible for developing and managing a highly motivated sales team.

This is an exciting role which requires understanding our customer base as well as the diversity of the Kenyan renewable energy and financial market. The Zonal Sales and Collection Manager needs to have the determination and vision to embody our core values including: the ability to Think Big and Make It Happen, while always ensuring right execution daily.

Responsibilities

Sales Strategy and team leadership

• Breaking down Zonal Strategies into ward level tactics and driving implementation to achieve set KPIs.
• Communicate monthly & weekly Sales targets and providing required support to achieve them.
• Inspire, Motivate and Mentor Sales team at ward and zonal level.
• Ensure that the teams they oversee are highly motivated.
• Performance management for sales and collection within the zones to build capabilities of the team.
• Deliver zonal Sales Volumes as per Contribution target set and in line with revenue goals/Kit Mix.
• Continuously synthesize feedback from the field team and drive the resolution on challenges that may affect attainment of set goals.
• Recruit, Train and Retain Area Agent Leads as well as Sales Agents through cluster creation.

Customer Management

• Provide guidance to ensure field teams provide exceptional Customer Experience at every customer touch point in collaboration with Customer Experience Team.
• In collaboration with Customer Finance, drive the implementation of Repayment, Repossession and Customer Engagement Strategies.

Stock Management

• Manage stock availability within the hubs and stock points for purposes of market development.
• Manage stocks held by commission-based sales team in the field.
• Periodic reconciliation of stocks in the field with the sales agents as per the policy to mitigate stock loss.

Portfolio Management

• Manage zonal portfolio management by ensuring Customer repayments on advanced Loans
• Manage Sales teams to ensure collections are ongoing and Portfolio is quality as per set Targets per individual.
• Ensure the customers onboarded are reachable via the primary numbers as well as knowledge of their physical residence.

Reports/ Reporting

• Daily, Weekly and Monthly Reporting on ALL KPIs as required.
• Actively participate on monitors competition in collaboration with the Product Dev team.
• Escalate Identified risks and define possible mitigation measures.

We believe that great managers:

• Deliver ambitious results: As a high-performing and accountable leader, you create an enabling environment for effective action and bold decision which contribute to successful delivery of results.
• Act with integrity: As an ethical leader you are honest, respectful, objective, and transparent. You create and build upon a foundation of trust and openness.
• Inspire and mentor the team: As an inspirational leader you walk the talk. You empower and coach your team with trust and humility.
• Are accessible: as an accessible leader, you develop and maintain deep connections with stakeholders through approachability and active listening.
• Ensure diversity and inclusion: as an inclusive leader, you ensure diversity and foster a sense of belonging.

Knowledge and Skills

Experience:

• 6 years’ experience within service subscription industry/Micro Finance/Asset financing leading a team.
• Sales Success Track record
• Loan Sales & Portfolio Management experience
• Experience in the development of Sales Strategies and loan collection strategies.
• Computer skills in a Microsoft Windows environment.
• Good oral and written communication
• Experienced at multitasking under pressure against demands and deadlines, whilst always maintaining a positive and constructive attitude and demeanor
• Evidence of the practice of a high level of integrity, professionalism, confidentiality and maturity
• Flexible approach to working, able to pick up a variety of tasks/projects with minimal supervision
• Excellent organizational skills and attention to detail
• Agility and innovation

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Responsibilities

· Leadership & Team Management:

• Lead, mentor, and grow a team of QA engineers, ensuring clear goals, performance tracking, and continuous improvement.
• Oversee the recruitment, onboarding, and training of QA team members.
• Foster a collaborative and proactive team culture focused on delivering high-quality software.

· Quality Assurance Strategy:

• Design and implement comprehensive QA strategies for multi-tenant web and mobile applications, covering functional, performance, security, and regression testing.
• Ensure the creation and maintenance of detailed test plans, test cases, and test scripts.
• Establish and monitor key QA metrics (e.g., defect rates, code coverage, test execution time, etc.) to track and improve software quality over time.

· Test Automation:

• Develop and maintain automated testing frameworks to ensure efficient regression testing and fast feedback in CI/CD pipelines.
• Ensure appropriate levels of test coverage, including integration, API, and UI automation across both web and mobile platforms.
• Identify and implement tools and frameworks for test automation that align with the needs of multi-tenant applications.

· Manual and Exploratory Testing:

• Manage manual testing efforts for complex or high-risk areas of the application that require human insight.
• Perform exploratory testing to identify edge cases, usability issues, and unanticipated defects.

· Collaboration & Communication:

• Collaborate closely with developers, product managers, and DevOps to understand requirements, clarify acceptance criteria, and ensure the QA process is integrated into the development lifecycle.
• Evaluation and/or authoring of UAT together with product managers and provide necessary support to business stakeholders.

· Continuous Improvement:

• Implement continuous testing practices to provide feedback on software quality early in the development cycle.
• Stay updated with the latest QA methodologies, tools, and best practices, and integrate them into the team’s processes.
• Work to reduce release cycle times by optimizing testing processes and increasing automation coverage.

At EEA, we have high expectations for our managers. Each manager plays a key role in creating an exceptional experience not only for our customers but for every person on our team. Our managers help EEA realize our ambitious goals while developing their own leadership skills and facilitating growth for their direct reports.

We believe that great leaders:

• Deliver ambitious results: As a high-performing and accountable leader, you create an environment enabling effective action and bold decisions which contribute to successful delivery of results.
• Act with integrity: As an ethical leader you are honest, respectful, objective, and transparent. You create and build upon a foundation of trust and openness.
• Inspire and mentor the team: As an inspirational leader you walk the talk. You empower and coach your team with trust and humility.
• Are accessible: as an accessible leader, you develop and maintain deep connections with stakeholders through approachability and active listening.
• Ensure diversity and inclusion: as an inclusive leader, you ensure diversity and foster a sense of belonging.

Knowledge and skills 

Experience:

• 5+ years of experience in software quality assurance, with at least 2+ years in a leadership role.
• Experience with both web and mobile applications (iOS and Android) testing, including experience working with multi-tenant architectures.
• Strong experience in automated testing frameworks (Selenium, Appium, Cypress, etc.).
• Strong understanding of software testing methodologies, including functional, performance, and security testing.
• Experience working with CI/CD pipelines and integrating automated testing into CI workflows (e.g., Jenkins, CircleCI, GitLab CI).
• Experience in API testing using tools such as Postman, SoapUI, or similar.
• Hands-on experience with version control systems like Git and project management tools like Jira.
• Strong leadership and mentoring abilities, with a track record of building and leading high-performing QA teams.
• Excellent communication and collaboration skills, with the ability to work effectively across functional teams.
• Analytical and problem-solving skills, with a strong attention to detail.

Nice to have:

• Experience with load testing and performance testing tools (e.g., JMeter, Gatling) is a strong advantage.
• Strong knowledge of multi-tenant systems, including tenant isolation and data segregation requirements is a plus.
• Experience with cloud environments (e.g., AWS) and containerization (e.g., Docker, Kubernetes).
• Familiarity with security testing tools (e.g., OWASP ZAP, Burp Suite).
• Experience with performance monitoring and observability tools (Prometheus, Sentry, Zabbix).

Qualifications:

• Bachelors or Masters in a relevant engineering discipline (Computer Engineering, Software Engineering, Computer Science preferred) or comparable