Bharti Airtel Limited is an Indian global telecommunications services company based in New Delhi, India. It operates in 18 countries across South Asia, Africa, and the Channel Islands.
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Work with Sales Managers and Account Managers teams to provide technical and business expertise, inner workings of the consulting business and delivery of solutions, such that company service offerings and technical capabilities are maximized on each customer engagement
Test new technologies, onboard new suppliers to drive innovations that meet emerging business requirements.
Work with internal stakeholders and vendors to conduct pre-installation surveys, feasibility studies for solutions and technical designs
Provide in depth knowledge of new advances in networking and security technologies to drive the business and achieve client satisfaction
Actively participate in implementations, migrations, integrations, UATs, commissioning and support on all turnkey projects to all levels of hosting, operations, service level delivery, and support.
Provide comprehensive after-sales service to customers in conjunction with the Sales/Corporate team
Maintain relevant project implementation and live services trackers and data to monitor all critical SLAs and provide opportunities for more responsive technical support.
Coordinates with other departments in order to obtain quality service and product delivery and effectively resolve corporate customer queries
Work with other technology teams to ensure that Fixed Solutions services are well planned, maintained and optimized
Maintains knowledge of and reports on new developments in the marketplace with regards to accounts and prospects
Qualifications
Bachelor’s Degree in either Computer Science or Business Information Technology or in a relevant field with at least 3 years’ requisite work experience in telecommunications industry or Engineering Company/Integrator /ISP environment
GSM / UMTS, Prepaid / IN / Switching systems / DATA / SIP/ VAS / IP / Data / Security / Packet Switched/Circuit switched networks, Cloud, Fixed Wireless Networks, IOT, SDWAN etc.
Professional qualifications such as CCNA, CCIP with experience with designing and implementing networks using common routing protocols including IS-IS, BGP and OSPF as well as layer 2 & layer 3 VPNs
Working knowledge of 3G, 4G and 5G fixed wireless access networks with strong project management credentials
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