Supervisor - Business Transformation Office (BTO), LMT &MST at Kenya Revenue Authority (KRA)

Job Summary

The jobholder shall be responsible for implementation of the day to day business process management, re-engineering and improvement of all the digitized processes within the domestic taxes department and the associated change management activities.

Duties & Responsibilities

• Review the “as is” business processes and identify areas for improvement and change.
• Gather and document detailed specifications and business requirements for business system changes.
• Conduct user acceptance tests of solutions/releases with other business users for the relevant assigned components.
• Review “to be” processes associated with new enhancements.
• Proactively communicate and collaborate with internal & external stakeholders to analyse information needs and functional requirements.
• Work with ICT and ensure DTD’s business process requirements are met by new systems and propose alternatives if required.
• Document reported system defects, and escalate for review and respond to emails on system related queries.
• Provide relevant support to stakeholders during the pilot and roll out phase of the projects or a new initiative or system enhancement.
• Identify and assess stakeholder readiness for the pilot and roll out phase.
• Review user manuals and communications to internal and external enhancements.
• Monitor and report performance on key performance indicators.

Person specifications

For appointment to this job, the candidate must have:

• A Bachelor’s degree in Business Management, Project Management, Finance, Computer Science, Information Technology, Social sciences or related field.
• Minimum of 3 years work experience in a similar role.
• Membership to a relevant professional body.