Supervisor – Business Transformation Office, Shared Services at Kenya Revenue Authority (KRA)

Job Summary

The jobholder shall be responsible for implementation of the day-to-day business process management, reengineering and improvement of all the digitalized processes within the domestic taxes department and the associated change management activities. The person shall process modules related to Shared Services processes and associated touch points.

Duties and responsibilities

• Review the “as is” business processes and identify areas for improvement and change.
• Participate in gathering and documenting detail specifications and business requirements for business system changes
• Perform User Acceptance Testing of solutions /releases with other business users for the relevant assigned components.
• Review the “to be” processes associated with new enhancements
• Proactively communicate and collaborate with external and internal stakeholders to analyse information needs and functional requirements.
• Work with ICT to ensure business process requirements are met by new systems and propose alternatives if required.
• Document reported system defects and escalated for review.
• Conduct Stakeholder Management for relevant internal and external stakeholders.
• Provide relevant support to stakeholders during the Pilot and Roll out phase of the project or a new initiative or system enhancement.
• Identify and assess stakeholder readiness for the Pilot and Roll Out phase.
• Review user manuals and communications to internal and stakeholder enhancements.
• Monitor and report performance on Key Productivity Indices.

Person specifications

For appointment to this job, the candidate must have:

• Bachelor in Business Management, Project Management, Finance, Computer Science, Information Technology, Social sciences or related field.
• Membership to a relevant professional body.
• Attendance of approved trainings on business analysis and project management and pursuing relevant certifications will be an added advantage
• Minimum of 3 years work experience in a similar role