Supervisor – Capacity Management & Business Continuity at Kenya Revenue Authority (KRA)

The jobholder shall be responsible for analyzing capacity and performance issues to determine ways to improve capacity and performance at acceptable cost effective levels and perform trend analysis from capacity management information system and formulating the capacity plan.

Duties and responsibilities

• Maintain and examine logs, journals and system state histories.
• Size all proposed new systems to determine computer and network resources required taking into account hardware utilization, performance service targets and cost implications.
• Report on performance against service targets contained in Service Level Agreements.
• Model impacts of changes in business volumes and new technologies to predict needed capacity.
• Translate business events and drivers into IT workloads and volumes.
• Determine performance targets and service levels that are achievable and cost justified.
• Conduct ad-hoc performance and capacity and performance studies on request.
• Analyze and review actual Capacity levels achieved against SLAs and OLAs and UCs.
• Monitor actual capacity usage versus targets and to ensure shortfalls are addressed.
• Participate in Change Control meetings to assess and authorize changes from a capacity and performance perspective.

Person specifications

For appointment to this job, the candidate must have:

• A Bachelors in Computer Science, Bachelor of Science in Information Technology/ Bachelor of Business Information Technology or its equivalent from a recognized institution.
• Membership to a relevant professional body.
• Minimum of 3 years work experience in a similar role.
• Any of the following certifications, will be an added advantage; CCNA, MCTIP, CISA/CRISC, ITIL.