Supervisor, Network Management at Kenya Revenue Authority (KRA)

Job Summary

The jobholder shall be responsible for ensuring implementation of day-to-day operations of the LAN infrastructure and IP telephony services and its associated hardware in support to users.

Duties and responsibilities

• Monitor day-to-day corrective maintenance for LAN & IPT and its associated hardware in support to users.
• Manage activation of data points for both Voice and Data.
• Implement required service improvement programs to facilitate efficient LAN & IPT service delivery.
• Analyze all the required technical expertise for LAN & IPT and its associated hardware.
• Monitor availability, response times, security and repair times for LAN & IPT services in liaison with Service Monitoring and Service Management.
• Manage configuration of switches, network ports and any other duties allocated to support staff in LAN & IPT ensuring adherence to set internal standards.
• Implement mitigation schedule to address all LAN & IPT Incident reviews with the Service Desk team and if necessary other ICT Departments as well as key customers.

Person specifications

For appointment to this job, the candidate must have:

• A Bachelor’s degree in Computer Science, Management Information Systems, Information Technology, Electrical / Electronic Engineering, Telecommunications or any other IT related field from a recognized institution.
• Minimum of 3 years relevant work experience.
• Membership to a relevant professional body.