Team Leader – Credit Control at NCBA Group

PURPOSE OF THE ROLE

Responsible for the day-to-day management of the Credit Control Team and to mentor/assist the Team to reduce aged debt, escalated issues, build strong relationships with back-office processing functions including but not limited to Insurance brokers, Direct Clients, Insurance Agents, and Banks.

SCOPE & DIMENTIONS

• Monthly Receivables Avg. at least 95% of Below 90 days items.
• Item count: Maintain acceptable levels of Overdue cases, Demonstrate Dunning process.
• Monthly Collection Target: Meet over 80% of monthly collection targets.

PRINCIPLE DUTIES AND RESPONSIBILITIES:

Accounts Receivables Management

• Responsible for the day-to-day oversight and workflow management of a team ensuring productivity, targets and objectives met.
• Working with the Credit Control Manager review, manage and monitor objectives at a Team level.
• Ensure that all processes and procedures are version control documented, reviewed regularly and consistently adhered to.
• Monitor and review all premium and unallocated cash postings for accuracy and reporting.
• Provide daily, weekly, and monthly reporting for all required team metrics, as and when required.
• Establish professional working relationships and collaboration with internal business partners of process.
• Present key data/reports to assist the Head of Credit Control at Management Meetings
• Work with the Head of Credit Control to find solutions to problems arising out of credit control
• To provide cover for the Head of Credit Control when required

Audit and Compliance

• Ensure adherence to Credit Control Policy and procedures.
• Ensure adherence to Cancellation/Dunning procedures.
• Ensure adherence to audit requirements.
• Ensure adherence to regulatory and compliance requirements.

QUALIFICATIONS:

• B Comm with Finance specialty
• Accounting qualification preferred – CPA(K) or ACCA

EXPERIENCE:

• Minimum 5 years credit control management experience, preferably in an insurance environment
• Experience in Finance, including reconciliations.
• Good understanding of underwriting and underwriting operations
• Experience in all matters relating to underwriting in terms of process, procedure and compliance would be an advantage
• An understanding of the distribution chains through which premium is processed

SKILLS AND COMPETENCIES / LEVELS

• Financial and Strategic Acumen: Accomplished finance individual with strong knowledge of the Insurance Industry, local regulatory and tax environment. Able to collaborate across functions and can communicate well with others.
• Managerial Leadership: Able to work cohesively in a matrix structure. Able to manage and work with local regulatory authorities.
• Technical Skills: Good understanding of the local accounting standards and regulatory requirements.
• Excellent Communication & interpersonal skills to be able to deal with the various intermediaries.
• Analytical and problem-solving skills and detail oriented