Team Member-Cashier at Famous Brand Franchising Kenya LTD

Purpose Statement

Be our main point of contact for both our walk-in and online customers while providing excellent customer service. Be always friendly and polite to customers by providing positive customer experience. 

Position Description

Main Outputs and Responsibilities for This Position

1. Greet customers with a smile and take the customer’s order, thank, and invite them back when they are leaving.
2. Provide menu options to the customer while upselling.
3. Processing both online and cash orders correctly into the system, issue receipts and ensure correct Change is given to the customer.
4. Answer customer queries about the menu.
5. Clear the table after customer is done eating.
6. Ensure that customers are given the correct order and in a timely manner.
7. Adhere to the companies’ uniform & customer service policy.
8. Be always friendly and polite to customers by providing positive customer experience.
9. Making sure the FOH is always neat & clean.
10. Keeping the counter and front equipment clean.
11. Keeping the display fridge clean and filled at all times according to the brands planogram.
12. Ensuring take away and online orders are correctly packed with all necessary condiments and dispatched to the rightful customers.
13. Maintain confidentiality regarding recipes, Sales and any financial policies and not to discuss them with non-company associates.
14. Performing stock issues and audits during opening, ongoing and at closing of every shift.

Job Evaluation Criteria

Formal Education

Diploma/certificate in a hospitality and tourism management/food production.

 Experience

Minimum of 1-year relevant working experience

Competencies

Knowledge and Skills

1. knowledge of planning and forecasting
2. effective communications skills and interpersonal skills
3. excellent customer service skills
4. computer literacy
5. problem solver
6. planning and organizing
7. customer service focus
8. teamwork
9. agile
10. high performance
11. high energy level
12. ability to work under pressure with accuracy

living the famous brands core beliefs

1. Growth -  we are passionate about challenging, developing and growing our people, brands and partners
2. Quality- we provide outstanding products and unsurpassed service that, together, deliver premium value to our customers
3. Innovation- we encourage our employees to develop new ideas – whatever their job area – put a strong focus on supporting our partners, and supporting cross-cultural and cross-functional exchanges
4. Speed - we bring a sense of urgency to the timeous meeting of realistic deadlines
5. Agility -we embrace change and adapt to evolving market conditions, while delivering with ease, in order to stay ahead of our competitors
6. Integrity - we build trust by doing the right thing, even when no one is watching
7. Humility- we stay humble, carry ourselves with a quiet confidence, and treat others the same way that we want to be treated