Team Member-FOH at Famous Brand Franchising Kenya LTD

Job Summary

The FOH Team Member will be the main point of contact for walk-in customers, responsible for providing excellent customer service while promoting and upselling our products. The successful candidate will be friendly, polite, and always focused on providing a positive customer experience.

Responsibilities

•   Greet customers with a smile and take the customer’s order, thank, and invite them back when they are leaving.·     
• Provide menu options to the customer while upselling.
• Processing both online and cash orders correctly into the system, issue receipts and ensure correct Change is given to the customer.
• Answer customer queries about the menu.
• Clear the table after customer is done eating.
• Ensure that customers are given the correct order and in a timely manner.
• Adhere to the companies’ uniform & customer service policy.
• Be always friendly and polite to customers by providing positive customer experience.
• Making sure the FOH is always neat & clean.
• Keeping the counter and front equipment clean.
• Keeping the display fridge clean and always filled according to the brands planogram.
• Ensuring take away and online orders are correctly packed with all necessary condiments and dispatched to the rightful customers.
• Maintain confidentiality regarding recipes, Sales, and any financial policies and not to discuss them with non-company associates.
• Performing stock issues and audits during opening, ongoing and at closing of every shift.

Skills and attributes

• knowledge of planning and forecasting
• effective communications skills and interpersonal skills
• excellent customer service skills
• computer literacy
• problem solver
• planning and organizing
• teamwork
• ability to work under pressure with accuracy

Education and experience

• Diploma/certificate in a hospitality and tourism management/food production
• 1-year minimum professional experience as a cashier/FOH team member in a quick service restaurants.