Technician – Fire Services at G4S

About the job

Reporting to the Technical / Fire Supervisor, the Technician will conduct the installation, repair, replacement, and maintenance of the Firefighting systems (Hose reel system, Sprinkler systems, Hydrant Systems and Gas suppression systems) following blueprints of the building layout plans.

Responsibilities:

• Conduct maintenance/installation as per the schedule provided promptly with the worksheets and/or delivery notes ( Daily Technician KPI)
• Ensure work schedules for both installations and maintenance of contractual and ad hoc fire systems are closed and well reported to the supervisor accompanied with worksheets
• Ensure systems healthy status and Fire systems servicing to prevent customer complaints on service delivery
• Ensure all fire services are executed profitably and in compliance to standardized business practices
• Conduct accident reviews for all incidences within 2 weeks of the occurrence
• Ensure 95% completion rate of work schedules by day and update your supervisor on daily work progress, any challenges and or recommendations for customer satisfaction
• Ensure timely implementation of customer service tickets as scheduled and drive nil target terminations record due to customer service delivery issues
• Ensure systems are maintained in a cost effective way and as scheduled (accountable for fire Fleet Fuel costs)
• Ensure strict compliance with the G4S golden rules, minimum standards and all related policies
• Support and implement health and safety initiatives at the basic level

Ideal candidate:

Knowledge and Qualifications

• A diploma in Mechanical engineering or Plumbing works
• Knowledge of LV electrical services
• Electronic Skills knowledge
• Repair and Troubleshooting skills

Experience

• Minimum 3 years professional experience in plumbing fire systems
• Minimum 3 years’ experience in electrical and electronics troubleshooting and repairs
• Minimum 1 year in fire alarm systems repairs and maintenance

Technical Skills

• Knowledge in plumbing of fire systems
• Conflict Management
• Microsoft Word – Intermediate level
• Microsoft Excel – Intermediate level (Advance level are advantageous)
• Microsoft PowerPoint – Basic level
• Google suite of products
• Certification in the fire field
• Electronics skills knowledge

Behavioral Skills – Support

• Understanding the organizational environment
• Understanding the organization’s goals and objectives
• Dealing with changing circumstances
• Supporting and working with others
• Delivering objectives
• Dealing with complexity
• Acting professionally
• Deliver great customer service

Sharing and co-operating

• Behavioural Skills – Management
• Awareness of the marketing environment
• Delivering performance
• Working with complexity
• Managing professionally
• Customer focused
• Collaborating and Co-operating