Terms of Reference for ActionAid International Kenya Website Maintenance at Action Aid

Scope of Work

1. Scan for Vulnerabilities - Check for spam that may have surpassed filters.
2. Repairs and Fixes - Checking for errors, bugs, and broken links.
3. Browser Compatibility Testing - Ensure that all aspects of AAIK website are functioning correctly in the most common browsers.
4. Software Update - Includes the content management system, its themes, and plugins. Also, upgrade of non-critical software if they are worth applying.
5. Website Backups - Ensuring that website backups are performed every week.
6. Site Speed - Ensuring that the AAIK website's speed is above per.
7. Search Engine Optimization (SEO) - Identify the issues which are affecting the ranking of the AAIK website.
8. Analytics - Through the Google Analytics dashboard, check the crucial metrics of the AAIK site and the trends in those key metrics.
9. Functionality - Check all the essential functions like filling up signing, contact, and checkout forms to ensure everything works smoothly.
10. Website Content - Regularly review of content, correct mistakes, and upload new information with targeted words in a fresh style.

Required Qualifications:

• A University degree in computer science/ IT or any other related qualification
• Demonstrated hands-on work with Graphics and images
• Previous experience in websites for charities, NGOs, or campaigning organizations.
• Experience using web analytics platforms (preferably Google Analytics), with the degree of proficiency required to run reports.
• Experience working with various Content Management Systems (including Drupal).
• Experience managing a ticket-based maintenance backlog for website development.
• Experience in developing in-depth audience insights and flexible tools to respond to engagement opportunities.
• Experience managing websites with multiple functionalities - e.g., fundraising, supporter engagement, and policy informing.

Key Essential skills:

• Ability to work in a fast-paced environment and demonstrate innovative practices.
• Excellent project management skills and the ability to initiate, coordinate and deliver on the web and online campaign and engagement projects that involve several other parties.
• Multi-tasking – hands-on working in a charity with limited resources.
• Ability to identify and troubleshoot problems.
• Exceptional interpersonal skills and ability to quickly develop effective working relationships with a diverse stakeholder group.
• Energetic, enthusiastic, and interested in learning within a diverse work environment and firmly committed to developing, promoting, and practicing AAIK’s vision, mission, values & strategy on human rights and social justice.
• Excellent verbal and written communication skills in English 3