Travel Consultant at Workforce Africa

JOB BRIEF:

• We are looking for a Travel Consultant with great enthusiasm for traveling. He\she will be responsible for promoting and booking traveling arrangements for clients (individuals or businesses). The goal is to enhance satisfaction and acquire an expanding and dedicated clientele.

ACCOUNTABILITIES & RESPONSIBILITIES:

• Research various destinations and means of travel regarding prices, customs, weather conditions, reviews etc.
• Diagnose the clients specifications and wishes and suggest suitable travel packages or services
• Organize travels from beginning to end, through booking tickets and accommodation, securing rental transportation etc.
• Supply travellers with pertinent information and useful travel/holiday material (guides, maps, event programs etc.)
• Collect deposits and balances
• Use promotional techniques and prepare promotional materials to sell itinerary tour packages
• Handle unforeseen problems and complaints and determine eligibility for money returns
• Attend conferences to maintain familiarity with tourism trends
• Create and update electronic records of clients
• Maintain relationships with key persons
• Keep financial statements and documents
• Reach the revenue and profit targets

SKILLS & KNOWLEDGE
Educational Qualifications:

• Diploma/Graduate/ Tourism Graduate Preferred.
• Candidates who are enthusiastic with good communication skills.

Total Years of Experience:

• 2+ years of relevant experience

Functional Skills

• Experience within the Tourism Industry
• Proficiency in English; knowledge of additional languages is an advantage
• Excellent knowledge of traveling software (computer reservations systems, GDS systems and e-travel)
• Exemplary sales skills and customer oriented approach
• Extensive experience in the travel industry and good geographical knowledge.

Behavioural Skills

• Self-motivated and able to work on own initiative
• Confident and mature approach to dealing with people
• Good negotiation skills