You will manage end-to-end export operations to ensure that goods leave our facilities and reach international vendors on time, within budget and in full compliance of all agreed regulations; including safety standards.
You will be a part of the Market Access (Soko) team and will report directly to Export Logistics Specialist. This role is based in Nairobi and is hybrid.
Responsibilities
Export Operations and Coordination
- Plan, organize, and oversee the entire export process from order placement to delivery at the destination.
- Coordinate with production, warehousing, and procurement teams to ensure accurate order fulfillment.
- Liaise with freight forwarders, carriers, and third-party logistics providers to schedule shipments.
- Track shipments, resolve delays, and ensure smooth cargo movement.
Documentation & Compliance
- Prepare all required export documentation (invoices, packing lists, bills of lading, certificates of origin, export licenses)
- Ensure compliance with international trade laws, customs regulations, and organizational policies.
- Maintain accurate records of shipments for audit and reporting purposes.
- Stay updated on changes in export/import regulations, customs procedures, and trade agreements.
Customer & Stakeholder Management
- Act as the primary contact for clients regarding export logistics inquiries.
- Provide updates to customers on order and shipment status.
- Resolve customer complaints, shipment issues, or documentation errors promptly.
- Develop relationships with shipping agents, port authorities, and regulatory agencies.
Cost & Performance Management
- Negotiate shipping rates and terms with carriers and freight forwarders to optimizecosts.
- Monitor freight costs, customs duties, and tariffs to control budgets.
- Analyze export logistics performance and recommend process improvements for efficiency and cost savings.
Career Growth and Development
We have a strong culture of constant learning and we invest in developing our people. You’ll have weekly check-ins with your manager, access to mentorship and training programs, and regular feedback on your performance. We hold career reviews every six months, and set aside time to discuss your aspirations and career goals. You’ll have the opportunity to shape a growing organization and build a rewarding long-term career.
Qualifications
Across all roles, these are the general qualifications we look for. For this role specifically, you will have:
- 3+ years of experience in Supply chain, with at least 2 years focusing on Exports.
- Proficient in export management systems and tracking tools.
- Proficiency in building complex formulas and functions in Google Sheets to support data analysis and reporting.
- Language requirement: English is required. Working knowledge of Swahili is also useful.
Gmail
Yahoomail