Underwriter/ Relationship officer - Business Retention at Old Mutual Kenya

Job Description

• Relationship Management – Managing and retaining good relationship with intermediary to ensure smooth & maximum retention of business.
• Dispatch of renewal terms
• Initiate approval of renewal terms in liaison with the reinsurance team to be competitive.
• Arranging and attending renewal review meetings with intermediaries
• Responsible for the allocated renewal budget.
• Closing the renewal business (Ensuring renewal confirmations) and obtaining the risk notes before month closure
• Ensure premiums payments plans are obtained at the point of confirming renewals.
• Review of accounts performance to ensure weeding out of toxic accounts.

KEY TASKS AND RESPONSIBILITIES

• Managing the renewals cycle by ensuring the terms/notices are dispatched by 15th of every month.
• Maintain good relationships with intermediaries and ensure maximum retention of profitable accounts.
• Participate in renewal meetings with intermediaries and clients to review and retain renewal business.
• Seek opportunities to cross-sell or upsell to existing clients by reviewing insurance portfolios and foster organic growth.
• Provide excellent and prompt customer service for maintenance of a positive reputation for the business.
• Resolve any customer complaints/issues/concerns in a prompt and professional manner, where necessary escalate to the various departments/authorities for closure.
• Maintaining and updating the renewal tracker
• Daily follow ups of renewals with the intermediaries through phone calls, visits, and emails
• Confirming renewals and obtaining the risk notes
• Collecting market intelligence for strategic renewal decisions to support retention.
• Monthly follow up on recovery of lost/unrenewed business

SKILLS AND COMPETENCIES

• Sound Technical Underwriting skills.
• Intensive and extensive product knowledge
• People Management and overall managerial skills
• Good analytical skills
• Customer service skills
• Good Communication Skills
• Computer Literate with good knowledge of Excel

KNOWLEDGE & EXPERIENCE
Experience:

• Minimum 5 years’ experience

QUALIFICATIONS

• Degree in insurance or business related.
• Professional qualification (CII or IIK) or good progress