Vacancies at Old Mutual Kenya

JOB PURPOSE

The role holder will be responsible for ensuring the Old Mutual Investment Group KE business's compliance with Anti-Money Laundering (AML); countering Financing of Terrorism and Proliferation regulations, mitigating financial crime risks, and maintaining a robust AML/CFT/CPF program. The role involves implementing policies, procedures, and controls to detect, prevent, and report suspicious transactions while safeguarding the Old Mutual's reputation and financial integrity.

PRINCIPAL ACCOUNTABILITIES.

• To assist the Old Mutual’s Accountable Person in discharging their statutory reporting obligations in terms of the Anti-Money Laundering, Anti-Terrorism and Combating Proliferation act and regulations.
• Implement the Risk Management and Compliance Program, determine controls and procedures to mitigate money laundering (ML), terrorist financing (TF) and proliferation financing (PF) risks in-line with the AML/ Counter Terrorist and Proliferation Financing (CTPF) Risk Management and Compliance Programme (RMCP).
• Design, implement or review existing processes regularly to identify gaps and potential inefficiencies and contribute development and implementation of new processes or working instructions
• AML/CFT/CPF alerts management -Investigate and manage timeously transaction monitoring; watchlist (UN/OFAC/HMT/EU hits) or PEP alerts
• Investigate and escalate immediately material AML, CFT/CPF and sanction breaches, risks, risk events or material non-compliance to the MLCO or Group AML Officer
• Deliver holistically on all the regulatory and internal reporting requirements. Discharge mandatory reporting obligations by reporting suspicious transactions to MLCO, for onward reporting to Financial Intelligence Authority (FIA).
• Remaining fully up to date with AML/CFT/CPF legislation/guidance in Country and ensuring timely updates to implement changes in legislation/regulation.
• Product risk assessments and new product approvals – support the business as the subject matter expert on AML/CFT/CPF product risk assessment governance and approvals.
• Regularly reporting to the senior management to ensure that AML/Sanctions /CFT/CPF and Regulatory Compliance risks are adequately identified, understood and managed.
• Continuously develop and review the AML/CFT/CPF/ Sanctions and Regulatory Compliance systems to ensure they remain up to date, meet current statutory and regulatory requirements and are effective in managing AML/Sanctions /CTF and Regulatory Compliance risks arising from the business.
• Provide advice to all relevant departments/ divisions in the performance of their duties in accordance with the AML/CFT/CPF policy and regulations
• Responsible for the development and implementation of a robust, continuous AML/CFT/CPF/ Sanctions training program for all staff and intermediaries.
• Cooperating with Risk and Compliance Manager or Group AML Officer on requests for information, reviews, audits and investigations on the Anti-Money Laundering Act/AML/CFT/CPF related investigations.
• Conduct the AML/CFT/CPF Business Risk Assessment in line with regulatory and RMCP requirements.
• Assisting the Risk and Compliance Manager in the development, implementation and maintenance of compliance risk management and monitoring plans for Old Mutual Investment group KE, specific to AML
• Conduct due diligence review on strategic business partners to evaluate potential AML/Sanctions /CTF and Regulatory Compliance risks.
• Controlled Disclosure
• Maintenance of records related to AML/ CFT/CPF duties specified above including training records, review reports for back testing, supporting documents used to resolve alerts etc.
• Ensuring effective and timeous reporting in respect of AML regulatory requirements, risks identified and overall AML/CFT/CPF compliance of Old Mutual entity, to various stakeholders within the organization including loading in CURA.
• Handle other duties as assigned to assist overall regulatory compliance.

KNOWLEDGE AND EXPERIENCE.

Qualifications:

• Degree in Compliance, Legal, Risk Management or any related field.
• Certificate in Anti Money Laundering and Compliance Management.

Experience:

2 years’ work experience.

SKILLS AND COMPETENCIES.

• Strong understanding of AML regulations and guidelines.
• Excellent analytical and investigative skills.
• Proficient in data analysis and reporting tools.
• Strong communication and interpersonal skills.
• Ability to handle confidential information with discretion.
• Proven experience in AML compliance within the financial services industry.
• Possesses a strong sense of ownership and initiative as well as a proactive mind-set

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JOB SUMMARY

• The Growth Manager is responsible for leading Thrive’s post-download user journey, with full ownership of user retention, in-app engagement, community participation, reward redemption, and referrals.
• This role plays a critical part in shaping how users experience value beyond onboarding — designing data-driven, behaviour-based strategies that increase activity, satisfaction, and lifetime value. The role holder will collaborate with cross-functional teams to translate insights into scalable, measurable initiatives that support long-term engagement and growth.
• A user-focused, analytical, and strategic thinker, the ideal candidate brings strong experience in digital engagement, lifecycle management, community growth, and loyalty or rewards systems.

KEY TASKS AND RESPONSIBILITIES

• Lead the development and execution of Thrive’s retention and lifecycle engagement strategy across all user segments after download
• Collaborate with the data team to define user segments, behavioral cohorts, and re-engagement triggers, ensuring personalized experiences
• Design and implement habit-forming in-app features such as nudges, goal tracking, and challenges in collaboration with the Product team, using user feedback and data to drive long-term engagement
• Take the lead on building Thrive’s community-led growth strategy in partnership with the Community and Content teams to enhance engagement and build a vibrant, connected community
• Lead the approach to collecting and analyzing user feedback by working closely with the Customer Support team to identify trends, surface common pain points, and translate insights into product improvement plans.
• Lead the design and roll-out of the user referral programme and support the implementation of the Thrive loyalty programme to drive organic acquisition and strengthen user retention
• Lead the delivery of Thrive’s tiered reward redemption strategy in collaboration with the Partnerships team, ensuring a seamless user experience and alignment with user score tiers, while analyzing performance data to recommend optimizations that improve adoption, relevance, and user satisfaction
• Lead user engagement experiments in partnership with the Data team, testing and applying what works to improve future campaigns and features, while continuously exploring new ideas and staying up to date with digital engagement trends.
• Consolidate insights across data, support, and community engagement to support the Digital Ecosystem Lead in reporting, quarterly planning, roadmap inputs, and performance reviews.

SKILLS AND COMPETENCIES

• User-Centric Thinking: Deep understanding of digital user behavior and engagement strategies
• Ownership and Leadership: Proven ability to drive initiatives independently while guiding cross-functional execution
• Data Fluency: Ability to lead with insights and translate behavioral trends into actionable strategies
• Community and Loyalty Strategy: Skilled at creating user-facing initiatives that build community and reward participation
• Collaborative Execution: Experienced in leading through influence and coordinating across teams such as Product, Marketing, Partnerships, Support, and Analytics
• Growth Mindset: Agile and comfortable with experimentation, iteration, and fast-paced learning
• Communication: Strong communication skills to align internal teams and clearly articulate user value
• Project Management: Organised, structured, and able to manage multiple high-impact initiatives simultaneously

KNOWLEDGE AND EXPERIENCE

• Minimum of 7 years’ experience in user growth, lifecycle marketing, community management, or digital engagement
• Demonstrated success in increasing user retention and engagement within a digital platform
• Proven ability to lead cross-functional projects and influence without direct authority
• Hands-on experience with analytics platforms
• Familiarity with tiered loyalty or reward systems and community-building best practices
• Experience working in fintech, wellness, or platform-driven businesses in African markets is an added advantage

QUALIFICATIONS

• Bachelor’s degree in Marketing, Business, Psychology, Communications, or a related field
• Demonstrated experience leading growth or engagement functions in digital or platform-based businesses

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Job Description

• Relationship Management – Managing and retaining good relationship with intermediary to ensure smooth & maximum retention of business.
• Dispatch of renewal terms
• Initiate approval of renewal terms in liaison with the reinsurance team to be competitive.
• Arranging and attending renewal review meetings with intermediaries
• Responsible for the allocated renewal budget.
• Closing the renewal business (Ensuring renewal confirmations) and obtaining the risk notes before month closure
• Ensure premiums payments plans are obtained at the point of confirming renewals.
• Review of accounts performance to ensure weeding out of toxic accounts.

KEY TASKS AND RESPONSIBILITIES

• Managing the renewals cycle by ensuring the terms/notices are dispatched by 15th of every month.
• Maintain good relationships with intermediaries and ensure maximum retention of profitable accounts.
• Participate in renewal meetings with intermediaries and clients to review and retain renewal business.
• Seek opportunities to cross-sell or upsell to existing clients by reviewing insurance portfolios and foster organic growth.
• Provide excellent and prompt customer service for maintenance of a positive reputation for the business.
• Resolve any customer complaints/issues/concerns in a prompt and professional manner, where necessary escalate to the various departments/authorities for closure.
• Maintaining and updating the renewal tracker
• Daily follow ups of renewals with the intermediaries through phone calls, visits, and emails
• Confirming renewals and obtaining the risk notes
• Collecting market intelligence for strategic renewal decisions to support retention.
• Monthly follow up on recovery of lost/unrenewed business

SKILLS AND COMPETENCIES

• Sound Technical Underwriting skills.
• Intensive and extensive product knowledge
• People Management and overall managerial skills
• Good analytical skills
• Customer service skills
• Good Communication Skills
• Computer Literate with good knowledge of Excel

KNOWLEDGE & EXPERIENCE
Experience:

• Minimum 5 years’ experience

QUALIFICATIONS

• Degree in insurance or business related.
• Professional qualification (CII or IIK) or good progress

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Job Description

The incumbent will be required to oversee all business development activities, achievement of set business targets, promote growth while ensuring amicable mutually beneficial business relationship with our clients.

PRINCIPAL ACCOUNTABILITIES

• Implement the business development and plan.
• Participate in negotiations and discussions on prospective business.
• Facilitate product presentations.
• Prepare quotations and authorize within specified limits.
• Prepare BD activity reports.
• Assist in development and implementation of new products.

SKILLS AND COMPETENCIES

• Excellent communication and negotiation skill.
• Excellent interpersonal relations skill.
• Extensive networking with corporate organizations and medical intermediaries.
• Good analytical skills.

KNOWLEDGE AND EXPERIENCE

Required Experience

• Degree in a Business-related course.
• Progress towards ACII or equivalent.
• 3 years’ experience in a similar role