Careers at Frank Management Consult Ltd

Job Purpose

• To manage all store operations, ensure customer satisfaction, and drive sales growth within the retail outlet.
• To Oversee staff performance by managing and monitoring employees' work activities and outcomes to ensure alignment with organizational goals, standards, and expectations. This includes providing guidance, support, and feedback to help staff members achieve their best performance.

Duties & Responsibilities

• Identify opportunities to increase sales both internally and externally.
• Coordinate promotions and sales with a clear store activation calendar and budget which should be outlined at the beginning of each calendar year and submitted to marketing for approval beforehand.
• Track daily, weekly, and monthly performance metrics and including the team in the sales strategy for maximum achievement.
• Schedule daily operations and allocate tasks to the team.
• Ensure optimal presentation and visual merchandising of the showroom.
• Maintain full stock levels, proper pricing, visual merchandizing as per the set standards and POPs alignment for all products.
• Ensure prompt customer service and assist in closing sales.
• Conduct product discounting in line with company guidelines.
• Act as a reliever for the team lead, and cashiers when needed.
• Oversee monthly stock takes and independent checks.
• Ensure all the SOP’s, Policies of the organization are adhered to by constantly training the staff and updating any new or outdated policies.
• Ensure timely processing of Credit Notes complying with the laid policies of when each should be closed.
• Ensure all Gate Passes, LTO, Stock Movements are correctly processed in accordance with Procedures.
• Prepare Manual Delivery Notes and reports to Management.
• Manage stocks holding, stock allocation per square footage, and utilization of space based on the stock movement data for your store.
• Follow up with Transport Coordinator to ensure all deliveries are carried out as scheduled.
• Conduct regular one-on-one meetings to provide constructive feedback. Recognize and reward excellent performance to motivate staff whilst Identifying areas for improvement and offer guidance on how to enhance skills and productivity.
• Set clear performance goals and objectives for each employee in the store, conduct formal performance evaluations as set by HR and discuss performance results, achievements, and areas needing improvement.
• Ensure staff receive adequate training to perform their duties effectively.
• Address and mediate any conflicts or issues among team members. Foster a positive and collaborative work environment whist ensuring conflicts are resolved promptly and fairly.
• Implement strategies to keep staff motivated and engaged and ensure you get employee feedback and involve them in decision-making processes when appropriate.
• Address poor performance or misconduct according to company policies while implementing corrective actions or disciplinary measures when necessary.
• Any other duties assigned by your supervisor

Qualification

• A Minimum qualification of a degree in Sales & Marketing, Public relations or Customer service or any business-related course is required.
• At least 5 years’ experience in sales or marketing, customer care from a service industry back ground in a retail supervisory or management position.
• Excellent personal presentation and telephone etiquette.
• Proficient in relevant computer applications.
• Excellent people /customer service skills
• Excellent Report writing skills.
• Excellent interpersonal skills.
• Excellent communication skills both verbal and written.
• Good problem analysis and solving skills.
• Good listening skills.
• Computer skills.
• Good organizational skills.

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Key Responsibilities:

Supply Chain Coordination:

• Oversee the end-to-end logistics operations for various products (knowledge in TEA is most preferred, including import/export, storage, and distribution.
• Coordinate with suppliers, transporters, warehouses, and clients to ensure smooth movement of goods.
• Work closely with the procurement and sales teams to meet delivery schedules.

Transportation Management:

• Organize transportation for both bulk tea shipments and finished products.
• Manage logistics providers, ensuring timely and cost-effective transport solutions.
• Negotiate contracts and rates with transport providers.

Inventory and Warehousing:

• Monitor stock levels in warehouses, ensuring efficient space utilization.
• Implement inventory management techniques such as FIFO and LIFO for tea products.
• Collaborate with warehouse teams to ensure product quality and safety standards are maintained.

Customs and Regulatory Compliance:

• Handle documentation for import/export, including customs clearance.
• Ensure compliance with local and international regulations related to tea exports and imports.
• Liaise with customs brokers and government authorities to avoid delays.

Process Improvement:

• Identify opportunities to improve logistics processes and reduce operational costs.
• Implement best practices for logistics and supply chain management.
• Use data-driven insights to optimize delivery schedules, routes, and resource allocation.

Production Coordination:

• Support production planning by ensuring the timely procurement and availability of raw materials, including tea leaves, packaging materials, and other ingredients.
• Coordinate with the production department to ensure that production timelines align with logistics and delivery schedules.
• Oversee the movement of materials to and from the production facilities, ensuring efficiency and minimal downtime in production lines.

Procurement Management:

• Manage the procurement of tea leaves and other raw materials necessary for production.
• Negotiate procurement contracts and ensure cost-effective purchasing of raw materials and packaging for tea products.
• Conduct regular evaluations of suppliers to ensure they meet quality standards and delivery requirements.

Supplier and Vendor Management:

• Maintain strong relationships with transporters, clearing agents, and warehouse operators.
• Regularly assess vendor performance and take corrective action if necessary.
• Ensure accurate and timely payments to logistics vendors.

Reporting and Analysis:

• Maintain accurate records of all logistics activities and transactions.
• Prepare regular reports on inventory levels, delivery timelines, transportation costs, and other key metrics.
• Use logistics KPIs to evaluate performance and suggest improvements.

Cost Optimization:

• Contribute in analysing procurement, production, and logistics costs to identify opportunities for cost reduction and process improvement.
• Work closely with the finance team to ensure that production and procurement expenses are aligned with the company’s budget and profitability targets.

Qualifications & Skills:

• Bachelor’s degree in logistics, supply chain management, business administration, or a related field.
• Minimum 3-5 years of experience in logistics or supply chain operations, within the tea or food commodities industry.
• Strong understanding of import/export regulations and customs procedures.
• Experience with inventory management, warehousing, and transportation logistics.
• Excellent communication and negotiation skills.
• Ability to work under pressure and handle multiple projects simultaneously.
• May be required to travel between various warehouses, tea factories, and ports, depending on the operation's needs.
• Strong problem-solving and analytical skills.

Personal Attributes

• Proficiency in using ERP systems (e.g., SAGE )and Microsoft Office Suite with excellent skills in Excel
• Organizational Skills: Efficient in managing multiple tasks, prioritizing work, and maintaining detailed records. Ability to work effectively in a fast-paced environment.
• Attention to Detail: Strong ability to ensure accuracy and consistency in operational management reporting and analysis.
• Analytical Thinking: Able to interpret data, identify trends, and provide insights for support in decision-making.
• Problem Solving: Proactive in addressing cost benefit issues and identifying solutions to improve cost management and profitability.
• Communication: Strong verbal and written communication skills to liaise with internal teams and external stakeholders.
• Teamwork: Collaborative approach to working with finance , sales, export teams, management, and external partners while creating a lively work spirit in the department
• Time Management: Ability to manage multiple tasks and meet deadlines in a fast-paced business environment.
• Ethical Judgment & integrity: High integrity and professionalism in handling sensitive financial information. Ability to uphold confidential data. High levels of personal discipline and ability to respect organizational authority structures
• Leadership Skills: Ability to lead and motivate a team, provide constructive feedback, and support professional development.
• Supplier Management Skills: Experience in managing supplier relationships, monitoring performance, and enhancing logistical efficiency.

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Job Summary

Operate/monitor multiple pieces of equipment during operation to ensure quality production and minimal unplanned stops.

Key Duties & Responsibilities

• Compliance with safety precautions and procedures
• Keeping the machine clean and follow housekeeping of the surrounding area
• Recommend, develop, and perform preventive or general maintenance procedures and standards
• Operation of the machine and keeping records of the daily production reports
• Operation and repair of the related ancillary equipment: air compressors, coders, chillers, tapers, etc.
• Ensure optimal efficient operation of the machine
• Compliance with the quality procedures and standards
• Maintaining availability of packing materials in the best condition at the dedicated area near the machine
• Record and report time, materials, faults, deficiencies, or other unusual occurrences.
• Assist in keeping good stock of spare parts and consumables
• Maintain any related work equipment and tools in the best condition.
• Carrying any other tasks requested by the direct manager.

Minimum Qualifications

• University Diploma in Mechanical / Electrical Engineering
• Minimum of 2 years in manufacturing facilities; preferred in VFFS (Vertical Form Fill Seal) packing machines

SKILLS & COMPETENCIES

Technical

• Troubleshooting
• Communication
• Repairing
• Operation
• Installation
• Maintenance
• Time management

Behavioral

• Ability to work effectively with different people and teams of people by putting others at ease.
• Cooperating with others
• Showing leadership skills
• Ability to identify and set priorities

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Key Responsibilities:

• Ensure timely compliance with all statutory deductions, general ledger entries and their comprehensive accuracy. Liaise with auditors and regulatory authorities to ensure compliance with all financial reporting requirements
• Handle cash income from distribution fleet and expenditure reports in form of cash receipts and balancing of daily cash deposits.
• Reconcile bank statements at the end of each month and generate reports for executives.
• Manage and update computerized prospective database(s), spreadsheets, and follow-up documentation.
• Collaborate with the operations department on monitoring expenses from sales, logistics and other related expenses to ensure smooth financial operations.
• Verify invoice amounts and check taxes charged and gathered from each invoice.
• Responsible for financial reviews, interpretation and budgeting
• Create and interpret monthly management reports. Track and report on the financial performance of the business operations, identifying areas for improvement
• Procure office supplies & Maintain office networks and equipment
• Carry out HR administration duties that may include records of leave, payroll and work environment & Coordinate activities and operations to secure efficiency and compliance to company policies
• Supervise administrative staff & assist in new staff inductions
• Support in monitoring the progress of the new employees on boarding.
• Create and update records and databases with personnel, financial and other data
• Submit timely reports and prepare presentations/proposals as assigned
• Keep his/her immediate supervisor informed of activities of the unit, particularly of major or unusual developments, and seeking his/her advice and counsel

Qualifications:

• Bachelor’s Degree in Accounting, Finance, or related field. CPA/ACCA certification is preferred
• Minimum of 3 years of experience in accounting preferably within food commodity sectors
• Knowledge of Human Resource Management & strong administrative experience
• Experience within logistics through work experience

Personal Attributes

• Proficiency in financial management software and ERP systems (e.g., SAGE) and Microsoft Office Suite with excellent skills in Excel
• Organizational Skills: Efficient in managing multiple tasks, prioritizing work, and maintaining detailed records.
• Attention to Detail: Strong ability to ensure accuracy and consistency in financial reporting and analysis.
• Analytical Thinking: Able to interpret financial data, identify trends, and provide insights for support in decision-making.
• Problem Solving: Proactive in addressing financial issues and identifying solutions to improve cost management and profitability.
• Communication: Strong verbal and written communication skills to liaise with internal teams, internal departments, and external stakeholders.
• Teamwork: Collaborative approach to working with logistics, sales, HR teams, management, and external partners while creating a lively work spirit in the department
• Time Management: Ability to manage multiple tasks and meet deadlines in a fast-paced export environment.
• Ethical Judgment & integrity: High integrity and professionalism in handling sensitive financial information. Ability to uphold confidentiality

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Job Brief

As a member of the team, you'll will play an integral role in creating informative and engaging materials that resonate with our target audience and communities while championing our mission to protect the web of life and uplift the communities we serve. If you’re passionate about blending creativity with strategy, and thrive in a collaborative environment, this is the perfect role for you.

Key Roles and Responsibilities

• Write a wide variety of topics for the company’s website, blogs, social media, copy writing, press material, sales collateral, newsletter etc.
• Write well-researched and keyword-driven content to boost organic traffic.
• Create optimized, engaging title tags and meta descriptions to increase click-through rate.
• Create clear and innovative headlines and body copy.
• Produce high-quality blog posts on industry-relevant topics.
• Create, execute, and maintain a Newsletter content calendar.
• Ensure consistency in writing style, fonts, images, and tone.
• Collaborate with graphic designer to align written content with the brand.
• Monitor and respond to online guest reviews channels.
• Research and organize sources and information.
• Collaborate and brainstorm with the team for new content strategies and ideas.
• Edit and proofread content produced by other team members.
• Develop and manage content for 3rd party platforms.

Academic Qualifications, Skills and Experience

• Proven experience as a Content Writer, Copywriter, or similar role.
• Bachelor’s degree in English, Journalism, or a related field.
• Exceptional copy writer with creative flair!
• Dynamic and adaptable - Able to write in different styles and depth levels suitable for the respective audience.
• Minimum of 3 years of experience in content writing and editing.
• Familiarity with content management systems, such as WordPress.
• Solid understanding of SEO principles and content optimization techniques.
• A strong portfolio showcasing published articles and writing styles.
• Excellent English writing and editing skills.
• Ability to multi-task and communicate effectively.
• Driven, self-motivated and organized.

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Job Description

Social Content Creator

Our client in hospitality is looking for a dynamic Social Content Creator, who will take on the vital role of brand storytelling. The successful candidate will craft compelling and engaging content, that resonates with our audience and amplifies our brand's reputation. He/she will be responsible for creating high-quality images, videos, and other digital media that showcase our brand's story and message across various platforms.

Key Responsibilities:

• Develop engaging and visually appealing content for social media platforms.
• Capture high-quality images and videos to enhance our social media presence.
• Edit and produce video content that aligns with our brand’s story.
• Analyze social media performance and use insights to optimize content strategy.
• Collaborate with marketing and design teams to ensure content aligns with company goals.
• Stay updated on industry trends to keep our content fresh and relevant.
• Manage and curate content calendars to ensure consistent and timely delivery.
• Monitor social media communities and engage with followers to build relationships.

Academic Qualifications, Experience & Relevant Skills:

• Bachelor’s degree in journalism, Communications, Digital Marketing, or a related field.
• 2-3 years’ experience in content creation, with a portfolio showcasing published work.
• Skills in capturing and developing high-quality images and videos.
• Understanding of SEO and content marketing strategies.
• Familiarity with content management systems and social media platforms.
• Strong communication and teamwork abilities.
• Good attention to detail and ability to meet deadlines.
• Willingness to travel to our camps and spend extended periods capturing content.