Careers at Newark Frontiers

The Loan Officer will assess loan applications, conduct client interviews, analyze financials, and prepare documentation. They will follow up on requirements, monitor disbursements, maintain records, and report to the branch manager.

Requirement

• Diploma or Degree in Business, Finance, or a related field.
• At least 1 year of experience in credit or loan processing (microfinance experience preferred).
• Excellent communication and customer service skills.
• Strong analytical and decision-making abilities.
• Proficiency in MS Office and familiarity with loan management systems.

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The FCA Agent is responsible for ensuring monthly loan recovery targets are met through effective follow-ups on defaulted accounts. The role demands resilience, professional communication, and teamwork in executing recovery strategies. They will engage clients through calls, visits, and negotiations while retaining client loyalty and supporting operational insights.

RESPONSIBILITIES

• Monitor and follow up on assigned defaulted accounts through calls, chats, and face-to-face visits, ensuring all interactions are logged in the system.
• Plan recovery strategies to ensure timely repayment.
• Skip-trace and locate customers, recover loans, or initiate collateral repossession when necessary.
• Negotiate repayment plans while remaining courteous and professional.
• Participate in and support team collection drives.
• Maintain strong customer relationships while enforcing loan recovery.
• Submit daily, weekly, and monthly collection reports.
• Provide actionable market intelligence from branches.
• Maintain strong working relationships with local law enforcement.
• Adhere to recovery policies, procedures, and relevant laws.
• Perform any other duties as assigned by the line manager.

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The Team Leader, supports, and motivates the branch team to achieve branch targets, ensure customer satisfaction, and meet long-term goals in line with the company's vision and values. They oversee customer applications, approvals, loan disbursements, and collections.

RESPONSIBILITIES

• Prepare financial breakdown and analysis for the branch.
• Manage and supervise employees, providing day-to-day leadership and oversight.
• Maintain and oversee all procedures and processes.
• Oversee approvals of loans, lines of credit, and other financial plans.
• Assist with customer service and satisfaction.
• Market the branch within the community to attract business.
• Record and research all financial information for analysis.
• Document and interpret complex financial information for clients.
• Advise on procedures and policy implementation.
• Forecast and plan according to company objectives.
• Grow the branch's number of accounts