Careers at Safaricom Kenya

Job Description

Reporting to the Tribe Lead- Digital Services Tribe, the role holder will be responsible for driving end-to-end execution of Gaming within Digital Products and Services. They will be tasked with content acquisition coordination and managing relationships of local and international content providers and OTT content partnerships. The role holder will also be responsible for local content aggregation through Content Partners to provide the best local content that will attract, engage and retain our customers while simultaneously achieving a successful multi-platform experience as well as ensuring that the content strategy is implemented in alignment with overall business strategy, market needs and requirements.

.Job Responsibilities

• Drive ongoing Gaming revenue targets through innovation and winning partnerships.
• On-board partners who deliver the strategy and roadmap for Gaming Content.
• Create and manage winning partnerships with Content Providers and platforms.
• Manage the full product development lifecycle for Gaming products including products rationalization and enhancements of existing products.
• Ensure transfer and sustenance of Gaming products knowledge among the consumer unit and customer support teams including retail, tech and support teams before launch and thereafter during the product lifecycle.
• Co-ordinate with brand marketing and business planning to achieve products take-up in the market through attractive packaging, pricing and positioning.
• Work closely with other stakeholders to define a clear and precise go-to market strategy and channel engagement including visibility requirements.
• To ensure high levels of quality and customer experience in the gaming portfolio through documented, simple, and well tested sales, provisioning and support processes.
• Analyse customer insights, usage patterns, competition activities, and market scenario to draw insights into customer usage /recharge behaviour to design gaming propositions to optimize revenue and profitability.
• Develop the commercial case and secure commercial approvals for the portfolio.
• Present gaming commercial performance in monthly reviews (Customers, Revenues, Share, NPS, ARPU, Smartphones, Data Usage).
• Responsible for the development of an annual/bi-annual/gaming strategy.
• Consolidate the marketing research and data on customer segments- identifying key gaming insights and business opportunities. 
• Manage Gaming Opex Budget.

Qualifications 

• Upper second class degree in Business or Commerce from a recognized University.
• 5 years working experience in Telecom or FMCG with exposure to Segment Marketing. 
• High level knowledge of Commercial knowledge.
• High level knowledge of MS Office applications.
• Ability to identify people’s needs, interests and motives to be able to influence the decisions they make. 
• Ability to work well with others by pro-actively adapting own style and approach to build rapport, and work with others more effectively 
• Demonstrates a cross-functional, end-to-end approach to problem-solving, leveraging product, technology, and process expertise to drive continuous improvement, maximize performance, and focus resources on high-impact activities.
• Demonstrates openness to new ideas and creative problem-solving to drive innovation and exploit opportunities.
• Possession of strong decision-making abilities backed by data and research to ensure competitiveness and financial viability, balancing current and future business needs while maintaining compliance with legal, regulatory, and ethical standards.
• Skilled in defining project scope and deliverables, ensuring alignment with time, cost, quality, and business objectives.
• Possession of the following functional competencies; Partner Management, Content Strategy development, Commercial Acumen, GTM and P&L Management.

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Job Description

Reporting to the Technical Product Owner/IT Service Desk Manager – Service Desk Squad, the position holder will be responsible for designing, developing, and deploying full-stack applications, including frontend web interfaces and backend microservices. They will collaborate with cross-functional teams to deliver robust software solutions while adhering to best practices in system architecture, cloud deployment, and process automation. The successful candidate will thrive in a fast-paced environment, staying up to date with the latest trends in full-stack development, cloud technologies, and agile delivery, while fostering innovation and efficiency within the team. 

Key Responsibilities

• Develop responsive, high-performance web applications using React.
• Translate UI/UX designs into fully functional and interactive React components, ensuring consistency with design specifications and optimal user experience.
• Implement modern UI/UX design principles and accessibility best practices.
• Ensure frontend performance through techniques like lazy loading and asset optimization.
• Design and implement RESTful APIs (or GraphQL) using Spring Boot and C# .NET.
• Develop scalable, secure microservices, ensuring efficient data storage and retrieval (relational and NoSQL databases).
• Optimize backend systems for scale, speed, and reliability, including database tuning and query optimization.
• Design, build, and manage robust APIs with security measures such as OAuth2 and JWT.
• Integrate with third-party services and ensure seamless data flow between systems.
• Design and implement RPA solutions using UiPath to automate key business processes.
• Collaborate with stakeholders to identify opportunities for automation and streamline workflows.
• Deploy applications on cloud platforms including OpenShift and Amazon Web Services (AWS).
• Implement and manage CI/CD pipelines to ensure continuous integration and automated deployment.
• Set up monitoring and observability tools (e.g. Dynatrace, ELK) for system performance and reliability.
• Utilize Infrastructure-as-Code (IaC) tools such as Terraform or Ansible for infrastructure management.
• Create system architecture diagrams, technical designs, and ensure alignment with business goals.
• Lead discussions on architectural decisions and best practices for microservices and distributed systems.
• Stay current with emerging technologies and apply relevant innovations to the system design.
• Guide the technical development and ensure the product aligns with both business and customer needs.
• Collaborate with cross-functional teams, including product managers, designers, and stakeholders, to define project scope and priorities.
• Act as a key decision-maker for technical solutions and architecture, balancing technical constraints with product goals.
• Implement security standards such as OWASP and perform regular vulnerability assessments.
• Ensure backend and frontend systems are secure, scalable, and optimized for high performance.
• Develop automated unit, integration, and end-to-end tests using tools like JUnit, Mockito, and Cypress.
• Implement continuous testing frameworks to ensure code quality and minimize regression.

Qualifications

• Bachelor’s degree in computer science or a related field.
• 5+ years of experience in full-stack development.
• Proficiency in React, JavaScript (ES6+), HTML5, CSS3, and responsive design.
• Strong experience with Spring Boot (Java) and C# .NET for developing microservices and APIs.
• Experience with cloud services such as OpenShift, GCP, and AWS, including CI/CD pipelines and containerization (Docker, Kubernetes).
• Expertise in RESTful APIs, GraphQL, and API security (OAuth2, JWT).
• Hands-on experience with Robotic Process Automation using UiPath.
• Deep understanding of data structures, algorithms, and their application in efficient software design.
• Strong knowledge and practical experience with OOP principles, design patterns, and SOLID principles.
• Proficiency with Git, Git-based workflows, and code collaboration tools like GitHub or GitLab.
• Knowledge of security best practices (OWASP), application performance tuning, and database optimization.
• Experience with unit and integration testing frameworks (JUnit, Mockito, Cypress), and test automation.
• Strong knowledge of system architecture, microservices, distributed systems, and cloud-native applications.
• Familiarity with Infrastructure-as-Code (Terraform, Ansible) and monitoring tools (Prometheus, Grafana,Dynatrace, ELK stack).