Current Vacancies at Peoplelink Consultants Ltd

RESPONSIBILITIES

• Greet guests with a smile, eye contact, and a friendly verbal welcome.
• Use the guest's name when possible.
• Address service needs professionally, positively, and promptly.
• Thank guests with genuine appreciation and a fond farewell.
• Listen and respond positively to questions, concerns, and requests.
• Resolve issues to delight guests and build trust.
• Anticipate guest needs by asking questions and observing preferences.
• Engage guests in conversation about their stay and area attractions.
• Assist individuals with disabilities as per guidelines.
• Help other employees to ensure proper coverage and prompt service.
• Comply with quality assurance standards. Report maintenance issues and incidents to management and Loss Prevention.

REQUIREMENTS

• Certificate/Diploma in Hospitality
• 1 year in a similar role and 2 Year Experience in a 5 star hotel
• No supervisory experience is required Exceptional Customer Service
• Excellent Communication Skills
• Maintaining a positive attitude, professional presentation, and a high level of integrity and dependability.
• Team-Oriented & Adaptable

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Responsibilities

• Answer incoming calls, emails, and chats promptly while providing professional and courteous customer service.
• Handle customer inquiries by providing accurate information about products, services, and policies.
• Resolve customer complaints or issues efficiently and escalate complex cases to the appropriate department when necessary.
• Conduct outbound calls for follow-ups, customer surveys, and marketing campaigns as required.
• Maintain accurate and detailed records of customer interactions in the CRM system.
• Meet and exceed set performance metrics, including call handling time, resolution rates, and customer satisfaction scores.
• Provide feedback and insights to improve processes, products, and the overall customer experience.
• Adhere to call center scripts, policies, and procedures to ensure consistency and compliance.
• Participate in regular training sessions to stay updated on products, services, and industry trends.
• Work collaboratively with team members to achieve department goals and targets.

Requirements

• Bachelor's degree in any field from a recognized institution
• Previous experience in a call center, customer service, or related role is an added advantage.
• Ability to work flexible hours, including evenings, weekends, and public holidays if required.
• Ability to work in a fast-paced environment and handle high call volumes. Proficiency in using call center software and CRM systems.
• High level of professionalism and customer-centric mindset.
• Excellent communication and interpersonal skills (both verbal and written)

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Responsibilities

• Perform preventive maintenance according to the planned schedule.
• Prepare and maintain shift maintenance and breakdown reports.
• Troubleshoot, locate the root cause, and repair electrical motors and equipment to ensure the set OEE (Overall Equipment Effectiveness) target is met. Monitor HT/LV (High Tension/Low Voltage) panels and generators, ensuring a proper changeover during power failure.
• Manage and audit the spare parts stock. Generate maintenance tasks and coordinate with engineers for execution and resolution.
• Perform any other duties assigned by a supervisor or management.

Requirement

• Must have a strong background in industrial maintenance, preferably within the steel or manufacturing sector
• Diploma electrical engineering or equivalent qualification.
• Minimum experience of 3 years in a similar role.
• Excellent knowledge of electrical machinery and electronic maintenance.
• Proficiency with hand tools.
• Adherence to health and safety regulations Certificate of good conduct.
• Ability to work a flexible schedule, including extra hours, shifts, weekends and holiday.
• Willing to perform repetitive tasks for extended periods.
• Self-motivated and able to work under pressure.

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Responsibilities

• Drive sales of automotive spare parts through direct marketing, field visits, and customer relationship management.
• Develop and implement targeted marketing strategies to promote parts and accessories to both retail and wholesale clients.
• Identify new market opportunities and grow the customer base within the assigned region (Tanzania or Uganda).
• Maintain detailed knowledge of inventory, pricing, product specifications, and compatibility across vehicle models.
• Liaise with workshops, garages, transport companies, and parts retailers to understand their needs and offer tailored solutions.
• Track market trends, competitor activity, and customer feedback to inform sales strategies.
• Prepare and deliver sales presentations, proposals, and quotations to prospective clients.
• Monitor sales performance and prepare regular reports for management.
• Ensure high levels of customer satisfaction through timely delivery, after-sales support, and problem resolution.

Requirements

• Degree, Diploma or Certificate in Sales and Marketing, Business Administration or related field.
• Minimum 3-5 years of hands-on experience in marketing and sales of automotive
• Fluency in English and local languages (Swahili or Luganda) is an added advantage. spare parts, preferably within a recognized dealership or authorized distributor.

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RESPONSIBILITIES

• Create and implement digital marketing campaigns to promote automotive spare parts.
• Manage and grow social media platforms including Facebook, Instagram, TikTok, LinkedIn, and WhatsApp Business.
• Design creative content tailored to the automotive market (videos, car tips, how-tos, product features). 
• Develop and manage SEO/SEM strategies to increase online visibility and web traffic.
• Run and optimize paid ad campaigns (Google Ads, Meta Ads, etc.).
• Manage online marketplaces and digital storefronts (Jumia, Konga, Shopify, WooCommerce, etc.).
• Monitor and respond to online customer inquiries, reviews, and complaints in a timely manner.
• Track marketing analytics and ROI metrics, adjusting strategies for continuous improvement.

REQUIREMENTS

• Bachelor's degree or Diploma in Marketing, Digital Communications, or a related field.
• Minimum of 3 years of hands-on digital marketing experience.
• Must present verifiable social media handles previously managed, showing performance outcomes (growth, engagement, lead generation).
• Understanding of the automotive aftermarket industry is an added advantage.
• Knowledge of B2B and B2C digital selling techniques.
• Proficient in analytics tools such as Google Analytics, Meta Insights, and CRM dashboards.
• Excellent communication and storytelling skills.
• Must be a self-starter with a strong digital mindset and technical know-how
• Knowledge of e-commerce management and logistics integration.
• Basic photo and video editing skills (CapCut, Canva, AdobePremiere).
• Experience with influencer collaborations and affiliate marketing strategies.