JOB SUMMARY
Working closely with the Debt Recovery Manager, the Job holder will ensure focused attention and closely monitor the performance of an assigned portfolio of the written off book within all business segments of the Bank to achieve communicated targets through daily customer engagements.
KEY TASKS AND RESPONSIBILITIES
KEY MEASURABLE GOALS
- Ensure the recoveries against write-offs target is achieved.
KEY RESPONSIBILITIES
- Ensure compliance with the Bank’s policies and regulatory requirements pertaining collection and debt recovery.
- Execute the institution’s strategy in reducing the NPA portfolio as per laid out guidelines in the institution’s credit policy.
- Management, collection, and recovery of outstanding amounts under assigned portfolio with a view of reducing the allocated written off book as per communicated targets.
- Ensure the written-off portfolio is tracked and recovered as per the bank’s objectives.
- Daily telephone calls and client visits (on a need basis) to follow up on payments.
- Demand and enforce repayment of the assigned portfolio and achieve set targets.
- Negotiating with clients and coming up with suitable exit strategies of the allocated book.
- Effective use of allocated resources to minimize costs.
- Ensure a record is maintained with track of all the recovery progress for all loans in NPL and there is ease of access to recovery documentation.
- Ensure 100% utilization of the collections system as well as other systems that may be implemented to aid recoveries in the bank
- Report and monitor all risks associated with debt recovery.
- Implementing and enforcing the board approved AML, KYC & CFT policy in as far as is applicable within debt recovery.
- Do any other duties that may be assigned by the Management.
SKILLS, KNOWLEDGE & COMPETENCIES
- Knowledge in credit management and banking is an obvious advantage.
- Knowledge on Law relating to banking
- Capacity and willingness to work for long hours and within strict deadlines.
- Excellent interpersonal skills
- High degree of confidentiality
- Analytical mind
- Knowledgeable on the Financial services sector
- Assertive
- Honest
- Highly organized
- Creative and Innovative
- Proactive and fast decision maker
- Physically fit and versatile and able to work on a computer for long hours.
QUALIFICATIONS & EXPERIENCE
- Business Degree/ Diploma
- Proficiency in computer applications, Credit & Risk Management course. (Desirable)
- 2 years’ experience in credit and debt recovery.
- Practical experience in Lending and recovery (Desirable)
- Speed and accuracy
ANTI-MONEY LAUNDERING (AML) EXPECTATION
The incumbent will be responsible for ensuring adherence to, implementation of, and adoption of Compliance, Anti-Money Laundering (AML), and Sanctions-related policies, procedures, and process requirements within Old Mutual and its subsidiaries. This includes execution of customer due diligence processes, ensuring compliance with Know-Your-Customer (KYC) standards, conducting ongoing and enhanced due diligence, and maintaining data quality. Additionally, the role involves identifying and monitoring potential AML, Sanctions, or Compliance breaches and unusual activities, and escalating these concerns to the Risk and Compliance Office for further action.
go to method of application »
JOB SUMMARY
Reporting to the Head of Business Growth, job holder will market for corporate liability accounts in the public, private, institutional and civil society sectors and ensure retention and effective business growth through impeccable relationship management.
KEY TASKS AND RESPONSIBILITIES
KEY MEASURABLE GOALS
- Growth of the liability book
- Growth of deposits
KEY RESPONSIBILITIES
- Drive and deliver exceptional sales targets by identifying and meeting customers’ needs individually and as team.
- Increase the bank’s visibility and establish profitable relationships with corporates through aggressive calling programmes, quality proposals, outstanding presentations and active participation in sector forums
- Grow a strong deposits portfolio mix from cash-rich organizations comprising of both fixed deposits and cheap stable deposits
- Cross-sell other bank products to the managed relationships so as to gain full control of clients’ business wallet for maximized return to the bank and value-adding solutions to the customer
- Develop customized and innovative products for particular customer segments that meet and exceed customer expectations /needs while maximizing the Bank’s profitability
- Keep constant close touch with the clients, key business influencers in the market and relevant Government Ministries to keep abreast of developments in the market.
- Employ proactive relationship management and effective customer service for full retention of existing client business
- Promotion of Faulu’s brand visibility and image: organize and participate in business promotion events and community affairs to increase the company's visibility and to enhance new and existing business opportunities
- Manage, lead and develop staff
- Prepare month-end business report detailing performance results.
Bankwide AML,KYC & CFT
Monitor, on a continuous basis, all transactions to ensure that unusual and suspicious transactions are reported to the Money Laundering Reporting Officer (MLRO) Implementing and enforcing the board approved AML, KYC & CFT policy in as far as is applicable within my area of responsibility
Offer HR Support in recruitment, employee relations, talent management, health & safety
SKILLS, KNOWLEDGE & COMPETENCIES
- Proven sales and business growth
- Capability.
- Aggressive and self-driven and able to
- Work with minimal supervision.
- Demonstrated Leadership Capability
- Proven decision making and problem-solving capability
- Team leader/player
- Ability to offer mentorship support
- Flexible to travel and move around to meet clients and close sales
QUALIFICATIONS & EXPERIENCE
- Bachelor’s degree in a business-related field
- KIB/ACIB/MBA will be an added advantage
- Advanced training in Sales Management /Relationship Management (Desirable)
- A minimum of four (4) years’ sales and relationship management experience of which at least 1 year should be in Institutional Banking
- Formal training in lending/relationship management
go to method of application »
The Team Leader – Retail Claims is responsible for overseeing the end-to-end processing of retail life claims, ensuring timely adjudication, regulatory compliance, leading and motivating a team and high levels of customer satisfaction. The role provides technical guidance, quality control, and performance oversight to claims officers, while also handling escalated or complex claims directly. The position plays a key role in upholding trust in the claims process and strengthening customer loyalty
KEY TASKS AND RESPONSIBILITIES
- Supervise the assessment and processing of individual life claims, ensuring adherence to SLA, policy terms, and regulatory guidelines.
- Review high-value or complex claims and provide technical input on eligibility and documentation.
- Collaborate with medical providers, reinsurers, and internal stakeholders for effective claims resolution.
- Track and report claim trends and develop initiatives to manage service quality
- Lead initiatives to improve claims efficiency, reduce leakage, and mitigate operational risks
- Conduct regular team meetings, coaching and performance evaluations to direct reportees.
- Ensure all claims practices are aligned with the Anti-Money Laundering (AML) Act, the Data Protection Act (DPA), and Insurance Regulatory Authority (IRA) guidelines.
- Ensure screening and verification of claimants and beneficiaries, and escalate any red flags or fraud indicators in accordance with internal compliance policies
SKILLS AND COMPETENCIES
- Expertise in life claims assessment and policy interpretation.
- Strong team leadership and quality control skills.
- Empathy and customer orientation in sensitive claim situations.
- Analytical mindset and sound decision-making.
- Excellent communication and stakeholder management.
- Ability to work under tight deadlines and pressure
KNOWLEDGE & EXPERIENCE
- 5+ years’ experience in life claims function, with 2+ years in a supervisory or lead role
- Strong knowledge of retail life products and systems
QUALIFICATIONS
- Bachelor’s degree in Commerce or a related field.
- Professional certification (e.g., AIIK, ACII, ALMI) preferred
Gmail
Yahoomail