Job Vacancies at G4S

Executive Assistant

• Reporting to the Managing Director,Kenya and East Africa Cluster Managing Director. The Executive Assistant provides administrative and operational support for efficient running of the organization. The role also provides administrative support to the Executive in an efficient and effective manner, and is the point of contact for Country Managers and G4S employees seeking any form of assistance in G4S Kenya.

Responsibilities

• Manage and maintain the MDs’ diary, arrange routine and ad hoc meetings as required coordinating every aspect of the busy calendar, which is subject to regular changes. Conduct weekly diary meetings with the MDs to discuss upcoming engagements, invitations and other requests.
• Administer MDs’ correspondence, manage incoming calls, and prioritize phone messages, emails and mail. This includes filing of correspondence/documents to/from the MDs.
• Handles all calls, visitors and queries directed to the MDs and directs them to the appropriate persons when necessary. Act as point of contact for the regional managers for any pertaining to the MDs.
• Create and maintain effective filing systems, maintain and update accurate executive records using the diary, mail and computer databases.
• Oversee the Managing Directors’ office, providing comprehensive support services that ensure a professional, responsive and effective experience with the organization as a whole.
• Provide support to all Senior Executives during their visits to Kenya. This includes ticketing and accommodation arrangements for Directors, regional managers and visiting staff from any other G4S/Allied entities.
• Organize appointments, meetings and office social functions which may include collating meeting papers, coordinating venues and arranging travel itineraries for Group staff.
• Secretariat function for Group and BOD meetings including compiling agendas, distribution of documents, receiving and responding to general correspondence from participants. Take, prepare and distribute of management meeting minutes;
• Collate information from other Directors, compiling and preparing reports as required.
• Maintain confidential/personnel records using discretion and initiative. This includes updating leave records for the MDs.
• Place orders and other administrative requests for the MDs.
• Manage the MDs’ filing system to ensure that all documents are properly filed and easily accessible while ensuring proper records are maintained.
• Manage the administration of corporate stationery including Business cards, Company Ids and Documentation.
• Support new Directors and/or specified SMTs during on boarding, organizing their workstation, ID card, furniture, mobile phone, PC/IT requirements, desk phone, stationery etc.
• Coordinate travel and accommodation requirements for Directors and senior staff. This includes supporting staff in application and renewal of Visas, negotiating hotel rates and troubleshooting logistics problems for staff on travel.
• Monitor,respond or direct emails that are received in the general G4S Kenya Ltd email ([email protected]) inbox, to the appropriate persons as necessary.

Principle Outputs of this role

• Efficient and responsive administrative, organizational, and logistical service to the Executive
• Full secretarial assistance to the board and management team
• Custody of confidential correspondences and documentation
• Travel and accommodation support to staff.
• Effective records management, ensuring compliance and supporting decision making
• Management of general administration including office licenses, office hygiene, maintenance and stationery.

Qualifications

• Bachelors degree in Commerce/ Economics/ Business Administration or an equivalent from a recognized University.
• Diploma in office management and administration would be an added advantage

Experience

• At least eight (8) years’ experience in executive office administration.
• Exposure to working in a diverse cultural environment preferably in the service industry.

Competencies

• Strong leadership skills with hands-on capability and management style.
• Demonstrate a high degree of sensitivity, confidentiality when dealing with internal and external customers.
• A go-getter, enthusiastic, results oriented with excellent interpersonal, communication and social skills.
• A forward planner with clear focus, well-organized, detail-oriented and able to multitask
• Have a high sense of accuracy, attention for detail and with strong analytical ability.
• Business acumen, strategic thinker with ability to make sound decisions for the business
• Have good problem analysis and reporting skills;
• High moral standing with impeccable integrity.

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• Reporting to the Commercial Director,the Business Development Manager will lead,manage and guide all commercial activities in the division to achieve both the individual and company set targets,set self-stretch targets within clearly identified segments, manage the pipeline and drive organic growth and retention on accounts assigned.

Responsibilities

Effective Selling and Account management of G4S Cash Solutions

• Identification and acquisition of major opportunities within the service line
• Lead the prey & attack strategy on competitor major accounts and new frontiers for the division
• Provides timely, accurate, competitive pricing on all completed prospect applications submitted for pricing and approval, while striving to maintain maximum profit margin.
• Manage and develop accounts within the allocated portfolio by maintaining professional relationships with key contacts and potential contacts.
• Conduct Market surveys and develop appropriate solutions to meet customer needs.
• Implement account organic growth strategies and ensure achievement of revenue set targets.
• Ensures risk and commercial contracts terms are appropriately applied by business when entering into an Integrated Security Solutions contracts.
• Support bidding team during the tendering process by providing any relevant supporting information during bidding and re –bidding.
• Provide proposals, quotations and presentations to customers.

Meet sales targets as per Key Performance Indicators:

• Daily sales meeting
• Daily Calls
• Daily Emails
• Daily Proposals
• Maintains regular customer contact and communication by utilizing daily planned call cycles and scheduling daily meetings with existing and potential clients
• Participate in sales campaigns, sales drive activities.
• Manage allocation of resources appropriately to ensure operational demands are met.
• Ensure that events/activities taking place within the division and outside the division lines are effectively communicated within the all stakeholders/teams
• Identifies opportunities by translating G4S products and services into value for customers.
• Monitoring of ongoing contracts to enable timely preparation of renewal bids.
• Monitoring of key competitor contracts to enable timely preparation of competitive bids on tenders.
• Monitoring of the Cash Solutions market to ensure full awareness of all published customer tenders.
• Understanding trends within the banking industry with regard to management of the cash cycle in order to enable development of services to solve problems for customers.
• Driving Branch sales through close interaction with Branch Managers and maintenance of pipeline and conversion statistics for all Branches.
• Driving technology sales (Deposita) either through technical integration of new banking partners, or through organic sales with existing banking partners. Organic sales may come through third party approaches to banks or by direct sales approaches to retailers.

Effective performance of Sales and Territory/ Account management functions

• Ensure customer satisfaction measures and KPIs are developed, achieved and maintained.
• Build meaningful internal and external relationships.
• Liaise with Divisions Head of Operations and Managers to ensure timely delivery of service and product.
• Identifies opportunity by translating our products and services into value for customers
• Have detailed G4S product/service knowledge.
• Speedy dissemination and redress of customer complaints and queries, in collaboration with the relevant operations service line manager in charge.
• Liaison Manager on contract,service level agreement management for the top 30 accounts within the division.
• Monitors and evaluates all service excellence activities for the division in collaboration with the operation team by use of Contracts,SLA agreements, NPS data and customer engagements programs.
• Develop and implement a customer retention strategy.
• Formulating right KPIs by contract and by service and building SOPs as per the service being offered.
• Ensures there is continuous improvement on operations ,procedures, processes and control that deliver solutions to customers

Effective reporting on Sales and Marketing activities

• Preparation and submission of reports: Sales Team performance report – Daily/Weekly/monthly
• Manages and ensures the Team Daily Sales Activity Tracker is done and submitted to the Head of Sales.
• Provided detailed feedback on customer issues and risks to the operations team and leadership team for strategic decision-making.
• Effectively makes use of Salesforce,Rainmaker and other systems to enhance delivery.
• Provides any other report as will be required by the Head of Sales or any other Director.

Ensure Health & Safety Compliance

• Have knowledge of the company’s Health & Safety Standards
• Ensure compliance of Health & Safety Policy.

Ideal candidate:

Knowledge and Qualifications

• Degree from a recognized university or its equivalent
• Advanced diploma Sales and Marketing will be an added advantage
• Knowledge of the Kenyan market.

Experience

• 3 years in the Service Industry.
• 2 years in a Senior Management role.

Technical Skills

• Advanced selling skills.
• Computer Literate( Microsoft Word, Microsoft Excel, Microsoft PowerPoint)
• Planning and Management Skills.
• People Management skills.

Behavioral Skills – Management

• Awareness of the marketing environment
• Delivering strategy
• Driving change
• Leading people
• Delivering performance
• Working with complexity
• Managing professionally
• Customer thinking
• Collaborating and Cooperating

go to method of application »

• Reporting to the Commercial Director, the Sales and Accounts executive will be responsible for achieving set targets month on month, pipeline management, and territory growth, retention of the existing portfolio in the territory, account penetration and generation of relevant reports

Responsibilities

• Effective Selling and account management of G4S Integrated Secure Solutions
• Managing individual pipelines & forecasting.
• Promotes/sells/secures orders from existing customers through a relationship-based approach.
• Acquire new sales within the assigned territory
• Initiates and coordinates development of action plans to penetrate new markets.
• Provides timely, accurate, competitive pricing on all completed prospect applications submitted for pricing and approval, while striving to maintain maximum profit margin.
• Manage and develop accounts within the allocated territory by maintaining professional relationships with key contacts and potential contacts.
• Conduct Market surveys and develop appropriate solutions to meet customer needs.
• Implement account organic growth strategies and ensure achievement of revenue set targets.
• Ensures risk and commercial contracts terms are appropriately applied by business when entering into an Integrated Security Solutions contracts
• Support bidding team during the tendering process by providing any relevant supporting information during bidding and re–bidding.
• Provide proposals, quotations and presentations to customers.

Meet sales targets as per Key Performance Indicators:

• Daily sales meeting
• Daily Calls
• Daily Emails
• Daily Proposals
• Maintains regular customer contact and communication by utilizing daily planned call cycles and scheduling daily meetings with existing and potential clients
• Participate in sales campaigns, sales drive activities.

Effective Account Management

• Ensure customer satisfaction measures and KPIs are developed, achieved and maintained.
• Build meaningful internal and external relationships.
• Liaise with operations to ensure timely delivery of service and product.
• Identifies opportunity by translating our products and services into value for customers
• Have detailed G4S product/service knowledge.
• Speedy dissemination and redress of customer complaints and queries, in collaboration with relevant service line managers in charge.

Effective reporting on Sales and Marketing activities

Preparation and submission of monthly reports:

• Sales planner – weekly
• Sales performance report – Weekly
• Sales Activity Tracker - daily
• Provide Sales Manager with accurate information on new and lost business as required.
• Provide detailed feedback on customer issues and risks to assist Sales Management in decision-making.
• Effectively makes use of Salesforce and other systems to enhance delivery.
• Any other report as will be required by the Sales Manager

Ensure Health & Safety Compliance

• Have knowledge of the company’s Health & Safety Standards
• Ensure compliance of Health & Safety Policy.

Knowledge and Qualifications

• Degree in Sales & Marketing
• Higher diploma in other business related field will be advantageous
• Knowledge of the Kenyan market
• Proven track record in previous employment
• A valid Driver’s License with a minimum of five years continuous driving experience

Experience

• 4 years in a Service Industry
• Experience in working in fast paced target driven environment

Technical Skills

• Basic and Soft Selling Skills
• MS -Office
• Planning and Management Skills
• Presentation Skills

Behavioral Skills

• Understanding the organizational environment
• Understanding the organization’s goals and objectives
• Dealing with changing circumstances
• Supporting and working with others
• Delivering objectives
• Dealing with complexity
• Acting professionally
• Deliver great customer service
• Sharing and co-operating
• Demonstrate high Sales drive