Fresh Jobs at CDL Human Resource

• As a senior leader, the Category Manager will be responsible for heading a national sales and marketing team comprising Sales Managers, Team Leaders, Key Accounts Managers, and Sales Representatives. The role requires close coordination with operational and cross-functional teams to manage and optimize the pharmaceutical products category—driving sales growth, profitability, and market share effectively and efficiently.
• Key responsibilities include developing and executing commercial sales strategies, overseeing brand ownership and management, nurturing supplier and customer relationships, ensuring product availability, supporting sales and marketing efforts, and managing the financial performance of the unit. This includes achieving gross profit targets, unit profitability, return on marketing investment, and overseeing the development, implementation, monitoring, and review of the unit’s annual budget.

KEY RESPONSIBILITIES

• Sales Strategy Development: Develop and implement a comprehensive national sales strategy aligned with business objectives to drive revenue growth and market share. Set and monitor performance targets for regional teams and assess market trends to adjust strategies accordingly.
• Sales Category Management: Lead brand ownership and positioning for all pharmaceutical products at a national level. Oversee the creation of effective marketing campaigns, ensuring high ROI and alignment with brand objectives. Collaborate with the marketing team to develop innovative promotional activities for brand visibility.
• People Management: Lead, mentor, and evaluate the performance of Sales Managers, Team Leaders, Ken Account Managers and Sales Representatives to build a high-performing national team.
• Supplier and Customer Management: Establish and maintain strategic partnerships with key suppliers to ensure product availability and quality standards. Build and nurture customer relationships to achieve high satisfaction rates, customer loyalty, adapting approaches based on client feedback.
• Debt Collection and Management: Develop and execute strategies for managing inventory and ensuring effective debt collection and credit management to minimize overdue accounts while
• Financials: Manage the commercial unit’s budget, targeting gross profit (GP) and overall unit profitability. Ensure accountability for financial metrics, including return on investment (ROI) for marketing activities. Prepare and oversee annual budgets, closely monitoring and adjusting to maintain financial health.

Requirements

QUALIFICATIONS & EXPERIENCE

• Must have a minimum of a science related academic qualification with a valid applicable PPB license
• Bachelor’s degree Sales & Marketing or relevant business field
• An MBA will be treated as an added advantage
• A minimum of 10 year’s experience in pharmaceuticals sales, out of which 5 years should be in a senior leadership role at a regional level.
• Be a strategist with excellent leadership, analytical and problem-solving skills
• Must have excellent PR with the Kenyan market i.e. wholesalers, Hospitals, Chemists and sub distributors
• Strong people management skills with high business acumen capacity

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• To support the Head of Audit in leading and managing the internal audit function across the group. This includes identifying and evaluating enterprise risks, establishing robust internal controls, and providing independent, objective assurance and consulting services. The role will play a strategic part in safeguarding assets, ensuring compliance, enhancing operational efficiency, and promoting strong corporate governance.

Key Responsibilities:

• Assist in formulating and executing the internal audit strategy and annual audit plan across all business units and geographies.
• Lead high-impact audits covering operational, financial, compliance, and IT systems across Categories/Plants.
• Ensure risk-based auditing practices are followed, aligned with corporate objectives.
• Oversee risk assessments and proactively identify emerging enterprise risks.
• Supervise and guide audit teams and review key audit deliverables for quality and completeness.
• Drive audit analytics using data-driven tools for smarter, efficient audits.
• Provide assurance on process integrity, internal controls, and regulatory compliance.
• Coordinate with external auditors and regulatory bodies.
• Prepare and present reports to the Head of SERAD and Board Audit Committee.
• Champion a culture of accountability, transparency, and continuous improvement.
• Mentor and develop team members and support audit talent pipeline planning.
• Recommend cost-saving, fraud prevention, and control enhancement opportunities.

Requirements

Qualifications & Experience:

• Bachelor’s degree in Finance, Accounting, Audit, Risk Management or related field.
• Certified Internal Auditor (CIA), CPA, ACCA, CISA, or equivalent qualification.
• Minimum of 10–12 years relevant experience in internal audit/risk, with at least 3–5 years in a leadership role.
• FMCG or manufacturing industry experience is a strong advantage.
• Strong ERP systems understanding (SAP, Oracle, Microsoft Dynamics, etc).
• Proven knowledge of risk management, internal controls, fraud detection, and audit methodologies.

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• We are currently hiring a Digital Telemarketer to support our client. The Telemarketers will play a key role in this ecosystem by calling qualified leads (Seniors turning 65), following provided scripts, and setting appointments with these Licensed agents. This supports a seamless handoff to ensure seniors receive the healthcare coverage they need.
• This is a meaningful role for individuals who are motivated, detail oriented & passionate about making a difference. It is ideal for a goal driven, articulate professional with strong telemarketing experience and a heart for helping people. You will be the first point of contact in guiding eligible seniors through the initial steps of securing their health coverage.

Key Responsibilities

• Conduct Outbound calls to individuals aged 65 and above using provided lead list.
• Follow a structured call script (provided via google sheets) to qualify interest & set appointment.
• Accurately log call activity and outcomes using internal tracking systems and project management tools (e.g. Asana, Monday.com).
• Transfer call details promptly to internal teams – agents must call prospects within 5 minutes of the VA Call.
• Collaborate with team via Slack to ensure smooth communication and alignment.
• Achieve and maintain target appointment booking rate (Goal 5% response rate).
• Participate in regular team check-ins, training and performance review.
• Qualify generated leads.

Requirements

Required Skills & Qualification

• 3+ years of experience in telemarketing or outbound sales
• Bachelor’s Degree or diploma in related field
• Trained in AI Fundamentals.
• Excellent spoken and written English; Clear, neutral accent.
• Strong communication & Listening skills; Confident phone demeanor.
• High attention to detail and ability to follow a strict call process.
• Familiarity with Google Sheets, Slack, Asana, and/or Monday.com.
• Strong work ethic and ability to work independently with minimal supervision.
• Reliable laptop, handset, and high-speed internet (Minimum 90 Mbps).
• Strong IT proficiency, tech savvy and capable of troubleshooting basic technical issues.

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Route to Market & Distribution Optimization

• Design and optimize route-to-market strategies to enhance direct distribution efficiency and coverage.
• Evaluate and improve distribution infrastructure and parameters to ensure product availability in key institutions.

Strategic Key Account Management

• Develop and manage long-term relationships with Tier A and B hospitals across the country.
• Lead contract negotiations and renewals to ensure favourable terms aligned with business goals.
• Conduct quarterly business reviews with key clients to strengthen partnerships.
• Implementation and follow up implementation of planogram
• Validate planogram with KAE
• Commercial Strategy & Business Planning
• Actively contribute to the annual strategic business planning and quarterly commercial reviews.
• Conduct yearly market and competitive landscape assessments to align strategic direction.
• Benchmark performance and commercial activities against industry best practices
• Annual budget planning (sales target, advertising and promotional budgets)
• Prepare budget by brand (economics trend, new products, campaign, price adjustment)
• Monitor, review and report on all marketing activities
• Determine and manage the A&P Budget
• Report on ROI and KPI
• Ensure that the marketing objectives are achieved, measured and reported
• Develop and implement strategies to protect and enhance gross profit margins.
• Drive achievement of financial KPIs and targets as outlined in the commercial financial grid.
• Support budgeting processes and ensure robust profitability tracking and reporting.
• Suppliers Management
• Meet regularly with Suppliers to build effective relationships and promote our client products as the leading partner
• Respect suppliers’ regulations regarding storage, logistics, distribution, sales activities and pricing structures
• Prepare and ensure suppliers’ business reviews are prepared in a timely manner 
• Liaise with suppliers for NPD, set targets or strategic plans concerning brands
• Prepare the monthly reports and attend to all queries in a timely manner
• Prepare supplier's visit (business review, trade visit & administration)
• Main contact of suppliers
• Build strong relationship with suppliers
• Customer Relationship Management
• Drive customer satisfaction by ensuring high service levels and timely delivery to institutions.
• Define, track, and improve the Net Promoter Score (NPS) as a core customer satisfaction metric.
• Implement service excellence and customer-first principles throughout the team.
• Handle customer complaints effectively in a timely manner

Sales Forecasting

• Apply marketing excellence techniques and build winning marketing/brand plans.
• Ensure accurate and deep understanding of customer needs, competitor positioning, and market trends.
• Drive appropriate pricing strategies and optimize product mix for target institutions.
• Maintain a strong presence in the field and embody hands-on leadership.
• Update sales forecast and liaise with Supply Chain to efficiently manage and monitor stocks
• Follow up of proper ordering and smooth flow of stocks and optimum stock levels
• Align with calendar of activities
• Review monthly sales forecast taking into account latest trends
• Assess SFA and adjust forecast if need be

Promo Planning

• Planning of promo: pre-workings and analysis
• Work with sales team to create and tract promotional activities
• Ensure proper implementation of promotional and trade activities
• Follow up with sales on demand plan
• Ensure deadlines are respected for submission of TPR and follow-up on implementation
• Responsible for the elaboration of the trade promotions in consultation with KAE
• Stock Management
• Analyse stock report and prepare action plan for depletion by brand, skus and customer
• Lead short expiry depletion plan
• Analyse and validate impact for depletion (sales under cost, unit cost, finance by suppliers etc)
• Execute for depletion and follow up with sales team
• Share plan for execution by sales team after cross checking physical availability in warehouse

Market Monitoring

• Conduct market research to determine market requirements for existing and future products
• Analyse the market, product performance and launching of new products
• Data analysis and interpretation
• Research products to identify new opportunities
• Continuous observation and monitoring of competition and their activities
• Keep track of and evaluate the marketing activity of competitors
• Undertake market research to remain competitive in the consumer market
• Collect, analyse and make use of information of the different media channels
• Ensure market surveys and field research are carried out for new products
• Closely monitor and analyse and competitive activities
• NPD
• Conduct Market Analysis
• Product trials and tasting
• Prepare costing and sales forecast
• Authorisation from Authorities
• Define distribution channel
• Prepare Price List for listing
• Prepare listing documents: presentation and sales arguments
• Identify and propose new areas of development
• Reporting
• Preparation of figures and presentation
• Ensure timely sales and marketing reporting to suppliers and the Management
• Service Excellence
• Participate in the implementation of Service Excellence initiatives/ projects of the department.
• Ensure that team members are fully engaged and committed to Service Excellence and that excellent service level are maintained at all times
• Assess Service level on a continuous basis and address any matter impeding excellent service level
• Handle and/or follow up on queries and complaints promptly and ensure that appropriate corrective actions are taken in a timely manner
• Implement Service Excellence KPIs, monitor and continuously improve service level of the department

Human Capital

• Support the setup and structure of a new Key Accounts commercial team.
• Lead, coach, and develop a high-performance team with a strong culture of engagement and empowerment.
• Implement people processes, including performance management, succession planning, and talent development.
• Provide product knowledge training to internal and external stakeholders
• Ensure positive and effective communication with subordinates and staff through the governance framework
• Ensure that Human Capital initiatives including but not limited to Leadership, Succession Plan and ‘Great Place to Work’ are properly and successfully deployed within the department
• Identify competency gaps, manage learning and development plans and provide opportunities to team members to learn and grow
• Identify areas of improvement with respect to discipline, code of conduct, team members’ engagement and address & resolve conflicts & issues
• Ensure that all health and safety provisions and measures are properly adhered and complied with at all times
• Ensure that the department comply with established policies and procedures, company’s standard practices as well as legal provisions as per prevailing legislation

Requirements

Qualifications, Skills and other prerequisites

Qualifications

• Degree in Sales & Marketing or any other equivalent
• MBA is an added advantage

Experience

• At least 8 years’ experience in all aspects of developing and managing marketing and sales strategies
• Must have proven track record managing key institutional accounts in the pharmaceutical or healthcare distribution industry.