Job Openings at 4G Capital

What You’ll Be Doing

• Monitor and analyze transactions and customer behavior to detect fraud patterns.
• Assist in executing fraud investigations, analyzing data, and documenting findings.
• Use or enhance fraud detection tools and escalate suspicious activity.
• Support the implementation of fraud prevention strategies and controls.
• Maintain fraud risk assessments and investigation records.
• Contribute to internal fraud awareness training programs.
• Prepare internal and external fraud reports (e.g., CBK, UMRA).
• Stay updated on emerging digital fraud trends.
• Collaborate with Customer Support, Product, Operations, and other departments to mitigate risks.

What We’re Looking For

• Bachelor’s degree in Finance, Business, Economics, Statistics, or related field.
• Minimum 3 years in fraud analysis, preferably in financial services or digital lending.
• Strong data analysis skills (e.g., Excel, SQL) and trend identification.
• Understanding of fraud risks and regulatory requirements in Kenya and Uganda.
• High attention to detail, analytical mindset, and strong communication skills.
• Ability to work independently and collaborate across teams.
• Commitment to confidentiality and ethical standards.

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The Sales and Collections Agents will collaborate closely with Loans Officers and Collections Officers to meet demanding targets and deliver exceptional customer service to our small business and entrepreneur clients.

Roles & Responsibilities

• Work in pairs with Loans Officers and Collections Officers
• Support and maintain an excellent work environment to achieve branch targets
• Deliver first rate customer service
• Build excellent relationships with customer-partners and opinion leaders in catchment area
• Assist in accurate and timely reporting of Management Information and market feedback to report on customer preferences, trends and market opportunities
• Assist in contacting debtors to receive payment
• Assist in following up on defaulters to recover payments
• Carry out customer education and maintain relationships
• Assist in maintaining exhaustive and accurate Debt Management Forms
• Assist in renegotiating payment schedules or obtaining funds from relatives via responsible relative or other means
• Assist in spoof calling
• Forward defaulter files to HQ collectors on appropriate date

Required Skills for a Sales and Collection Agents

• A good level of general education- Diploma or degree
• Computer literacy
• Education background in sales/Marketing
• Experience in a related field will be an added advantage
• Experience in a financial institution and dealing with customers at the bottom of the pyramid will also be an added advantage
• Ensuring active support in Sales and Business Development
• Enforcement of contract and repayment obligations
• General support to all tasks
• Timely communication to customers and all stakeholders
• Support in Branch Operations

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Roles & Responsibilities

• Profitability : Achieve monthly disbursements and collections targets for the unit including all other set KPIs.
• Loan Verification. Spoof calling, Reference check and ID check.
• Leadership & Problem Solving. Support teams in the branch in all unit functions, logistics and performance issues with a view to attaining targets set and creating an efficient work environment for the sector.
• Due diligence before loan approvals.
• Fraud Prevention. Ensure all fraud-related matters that occur in units are noted and reported within a reasonable timeframe. Engage in fraud prevention measures.
• Financial Inclusion Reach: Promote the extension and deepening of financial inclusion outreach through new customer acquisition as well as customer retention.
• Ensure Branch adherence to SOPs and policies.
• Relationships Building - Build excellent relationships with customers, customer- partners and opinion leaders in the branch. Service Delivery. Deliver first-rate customer service and ensure teams in the branch follow the customer complaints procedure.
• Reporting - Provide accurate and timely reporting of Management Information and market feedback to report on customer preferences, trends and market opportunities in the sector.
• Administrative Duties - Ensure the office is clean, filing, procurement and inventory management.
• Customer Protection & Counter Indebtedness. Ensure all units in the Sector promote responsible lending by observing affordability SOPs, customer follow ups and SMART customer care standards.
• Perform Such other tasks and duties as the Company may from time to time designate as forming part of the Assistant Unit Manager’s job description.

KEY PERFORMANCE INDICATORS

• 2 Monthly Number of accounts closed
• 2k data monthly collected on the assigned portfolio
• Monthly Home Market clean up

Required skills

• Degree or diploma in a Business related course
• High communications & presentation skills.
• Ability to handle confidential information.
• Organizational skills with attention to detail.
• Excellent time management skills and ability to multitask and prioritize work.
• Attention to detail and problem-solving skills.
• A Strong service ethos is essential.