Job Openings at Canonical

Key responsibilities

• Management of a professional support team, including skills development and performance management
• Operational control, shift scheduling, accountability for key performance indicators (KPIs)
• Ensures that all customer cases are responded to within the SLA, and in a professional manner
• Act as the customer escalation contact, and ensure that such escalations are addressed appropriately
• Accountability for customer satisfaction
• Contribution to the support knowledge base
• Continuous improvement to the team's processes and support service delivery
• Hire, develop and train support team to match business requirements
• Work with the leadership team to drive growth and transformation initiatives

Required skills and experience

• Extensive CLI experience with Linux at a technical level (Support, Development, Implementation)
• Leadership experience, and preferably team management experience
• Confidence under pressure, with proven track record of high customer focus
• Preferably fluent in two languages, English being primary one
• Excellent communication skills (verbal and written)

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What your day will look like

• Manage and lead a distributed team of engineers
• Hire, coach, mentor, provide feedback and career development guidance to your team
• Manage & measure key performance indicators (KPIs), and training
• Support timely delivery of bug fixes, patches, and other technical solutions to address business needs in a variety of technology fields, including but not limited to Ubuntu, OpenStack, Ceph, Kubernetes, Juju & MAAS
• Demonstrate the very best of Canonical in customer interactions
• Set and manage expectations with other engineering teams, senior management, and external stakeholders
• Advocate and advance modern software development practices
• Grow a healthy, collaborative engineering culture in line with the company value
• Collaborate with other teams in the organisation
• Work from home with global travel up to 10% for internal and external events

What we are looking for in you

• Professional software delivery experience using C, C++, Go, Python, or similar
• You are knowledgeable and passionate about software development
• Leadership experience displaying ability to organise and prioritise complex problem resolution and bug fixes
• Experience with version control systems such as git
• Experience with debugging tools such as gdb, crash or other
• Demonstrated strong commitment to testing methodologies and maintainable code quality
• Excellent communication skills in the English language, both verbal and written
• Experience with Linux, with a preference towards Ubuntu
• Experience with Open Source and Open Source Business Models
• People management experience in a support organisation is a strong plus

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What your day will look like

• Assist in the month end reporting process to deliver timely and accurate information
• Have full responsibility for a part of the revenue recognition process relevant to your strengths
• Assist with the year end audit process and statutory reporting
• Support the finance team's wider plans to prepare for an IPO
• Improve the efficiency of financial processes and procedures and monitor compliance
• Share knowledge between team members to ensure cover is available when needed
• Actively develop your own skills to ensure current knowledge of applicable standards and regulations
• Establish strong relationships with key colleagues outside the wider finance team

What we are looking for in you

• Exceptional academic track record and subsequent career performance
• Bachelor's degree in Accounting or equivalent
• Qualified accountant (ACCA, ACA, ACMA, CPA, etc.)
• IFRS 15/ASC 606 revenue recognition experience
• Experience at a large public accounting firm, or public multinational corporate accounting department preferred
• NetSuite or similar systems experience a plus
• Willingness to travel up to four times per year