Job Openings at Fairmont Hotels & Resorts

Job Description

Reporting to the Cluster Director of Sales-, responsibilities and essential job functions include but are not limited to the following:

• Drive the development of a renewed luxury guest experience from hotel to conservancy.
• Directly managing the following segments; Corporate Sales, Group Sales, Government Sales, Incentives, Conventions and Meeting Sales
• Managing relevant sales initiatives for the hotels, coordinating with the F&B marketing team.
• Participating in Revenue Management to ensure that maximum revenues/yields are achieved.
• Play a valuable role in the development of the Strategic Plan and the education of all members of the team to this direction.
• Develops, energizes and leads motivated, competent and cohesive Assistant Managers and Sales Coordinators through the implementation of approved Talent and Culture and Sales Programs.
• Entertain existing and potential clients with regularity.
• Provide guidance and direction in the development of segment action plans to achieve total revenue, RevPar Index, Colleague engagement and others).
• Provide guidance in the development of segment action plans
• Responsible for quarterly management of the Sales Incentive Program (if applicable) of the Corporate & MICE segments.
• Identify market trends and new opportunities and implement strategies to address them.
• Ensures the integrity of key account/key prospect database and monitors staff input for accuracy, thoroughness and coverage of local area.
• Prepare weekly, monthly, quarterly and annual reports as required.
• Provides on-going direction and development support to all direct reports by ensuring appropriate sales training programs are in line with individual career objectives and by providing guidance and direction in the development of segment action plans.
• Has the responsibility for setting individual Room Revenue/Night Goals (Quota’s).
• Perform any and all other tasks as assigned.

Qualifications

• Highly passionate and energetic marketer willing to evolve in an innovative, fun, and fast paced environment.
• Proven experience in sales, preferably in the hospitality industry.
• Experience with key market segments – Corporate Sales, Group Sales, Government Sales, Incentives, Conventions and Meeting Sales
• At least 5 years working experience in a similar role with strong knowledge of the Kenyan Hospitality market.
• Highly energetic with demonstrated exceptional organizational and communication skills.
• Ability to build and maintain relationships with clients.
• Strong organizational and planning skills.
• Experience in City, Resort and remote destination sales
• Experience working in the International market is an asset
• Bachelors Degree and/or Hotel Management Degree is an asset
• Ability to develop relationships with all levels of clientele, and interact with people from different cultures and backgrounds
• Astute attention to detail
• Excellent communication skills, both written and verbal

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Job Description

Reporting to the Cluster Director of Sales, responsibilities and essential job functions include but are not limited to the following:

• Drive the development of a renewed luxury guest experience from hotel to conservancy.
• Directly overseeing the following segments; Corporate Sales, Group Sales, Government Sales, Incentives, Conventions and Meeting Sales
• Directing relevant sales initiatives for the hotels, coordinating with the F&B marketing team.
• Participating in Revenue Management to ensure that maximum revenues/yields are achieved.
• Play a valuable role in the development of the Strategic Plan and the education of all members of the team to this direction.
• Develops, energizes and leads a motivated, competent and cohesive team consistent with the Hotel, Regional and Corporate needs through the implementation of approved Talent and Culture and Sales Programs.
• Maintain open communication with property General Managers, Global Sales Offices, Corporate Sales Office and Regional Office teams.
• Entertain existing and potential clients with regularity.
• Provide guidance and direction in the development of segment action plans to achieve fairmont.com/kenya-hotels all goals (total revenue, RevPar Index, Colleague engagement and others).
• Provide guidance and direction in the development of segment action plans
• Responsible for quarterly management of the Sales Incentive Program (if applicable)
• Identify market trends and new opportunities and implement strategies to address them.
• Ensures the integrity of key account/key prospect database and monitors staff input for accuracy, thoroughness and coverage of local area.
• Prepare weekly, monthly, quarterly and annual reports as required.
• Provides on-going direction and development support to all direct reports by ensuring appropriate sales training programs are in line with individual career objectives and by providing guidance and direction in the development of segment action plans.
• Has the responsibility for setting individual Room Revenue/Night Goals (Quota’s).
• Perform any and all other tasks as assigned.

Qualifications

• Highly passionate and energetic marketer willing to evolve in an innovative, fun, and fast paced environment.
• Proven experience in sales, preferably in the hospitality industry.
• Experience with key market segments – Corporate Sales, Group Sales, Government Sales, Incentives, Conventions and Meeting Sales
• At least 5 years working experience in a similar role with strong knowledge of the Kenyan Hospitality market.
• Highly energetic with demonstrated exceptional organizational and communication skills.
• Ability to build and maintain relationships with clients.
• Strong organizational and planning skills.
• Experience in City, Resort and remote destination sales
• Experience working in the International market is an asset
• Bachelors Degree and/or Hotel Management Degree is an asset
• Ability to develop relationships with all levels of clientele, and interact with people from different cultures and backgrounds
• Astute attention to detail
• Excellent communication skills, both written and verbal

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What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

Reporting to the Cluster Director of Sales, responsibilities and essential job functions include but are not limited to the following: 

• Maintain professional sales standards while maximizing revenues
• Meeting with the bookers and meeting planners and ensure a smooth service oriented events sequence
• Going out for sales calls with the aim of maximizing the departments revenue
• Drawing up and sending out event proposals and contracts and ensure the adherence of the payment procedures and policy is followed fully
• Draw up and distribute all necessary reports required daily, weekly and or monthly
• Participate in the  communication meetings scheduled for the department
• Blocking and booking of events and meeting space and management of the OPERA sales and Catering system
• Accurate and complete entry and configuration of all necessary data into the OPERA sales and catering system
• Participate in the daily sales lead meetings, weekly REVMAX meetings as well as Credit meetings when necessary
• Adherence to all the Fairmont sales guidelines and timescales for the Catering Sales area, and if necessary in consultation with the DOCS&B when drawing up special prices
• Full knowledge of all products and services especially revenue generating areas
• Full knowledge of the Hotels Conference packages, F&B offerings, Rate structures for accommodation, Presidents Club, among others
• In the absence of the Catering Sales Executive and the Food and Beverage Coordinator, establish and maintain necessary procedures to ensure other departments are completely informed, i.e., prepare and distribute all BEO’s for all events happening in the meeting rooms as well as Outside Catering, prepare and distribute all the change logs, preparing and distributing the functions daily events, and prompt distribution of last minute changes to affected departments
• Efficient usage of all systems and good maintenance, know all the functions of the computer system
• Achieve/succeed the budgeted/forecasted financial plan for the Catering Sales and Banquets department
• Attend scheduled meetings and training geared towards enhancing efficiency at work and enhancement of self development
• Be the ambassador of the Hotel by ensuring that the image presented in the manner of dressing and grooming is consistent and at a standard that reflects Fairmont 

Qualifications

Your experience and skills include:

• Good Knowledge of Marketing, negotiating and sales procedures associated with the hotel industry
• Excellent written skills sufficient to produce sales and marketing communication that properly reflects the Fairmont image
• Excellent spoken and presentation skills as well as considerable ability to listen effectively
• Ability to work effectively both independently and as a team
• Ability to manage multiple projects, meet and work effectively under time and resource constraints
• Good knowledge of Food and Beverage, menus, wines etc
• Excellent computer skills with Word, Excel, Outlook and knowledge in OPERA Sales and Catering System
• Flexible, with the ability to work additional hours as required, including shift work, weekends and public holidays when required
• Able to exercise effective judgment, sensitivity, creativity to changing needs and situations.
• Able to establish and maintain healthy working relationships with people in course of work.