Housing Finance Company of Kenya was incorporated as the premier mortgage Finance Institution in Kenya licensed under the Banking Act with the CDC and the GoK owning 60% and 40% respectively.
Housing Finance started operations with the main objective of implementing the government’s policy of promoting thrift and home ownership by lending ...
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Principle Accountabilities
- Customer Experience
- Manage all escalations related to diaspora support.
- Identify customer needs not met by existing products and the implementation of new products and services.
- Utilize the customer relationship management system aimed at customer acquisition, retention and maximizing on every relationship.
- Manage the diaspora customer email [email protected]
- Ensure customers are well supported on e-channels uptake to promote utilization.
- Ensure first contact resolution for all queries directed to you.
- Achieve departmental NPS score of 60.
- Collate customer feedback through interviews and online surveys to ensure that we meet customer expectations.
- Follow-up on diaspora SLAs and TAT
- Notify client about deposit renewals
- Financial Performance
- Educate clients on the features and benefits of all products
- Cross sell products to clients based on the needs.
- Support the diaspora Relationship Managers with account opening, loan processing, customer transactions and handling customer queries
- Operational Effectiveness and Support
- Assist in management of NPL for diaspora segment in collaboration with RMS.
- Assist plan for diaspora engagements including webinars, activations, trips and events.
- Close gaps/lapses identified; take corrective and preventative actions identified by audit, risk and compliance reviews; investigations or other assessment mechanisms within the agreed time frame.
- Prepare and submit reports to the relevant stakeholders within agreed format and timelines
- 100% adherence to policies, procedures and statutory guidelines. Minimize exposure to bank wide risks; enforce zero tolerance to non-compliance with KYC and AML regulations
- Achieving a ‘Good’ audit rating for the Diaspora Banking Proposition ensuring prompt thorough closure of all audit exceptions sited.
- People, Learning and Growth
- Proactively manage own learning and development.
- Deliver performance objectives set. Institute immediate corrective action where performance is below par.
- Championing team training on matters related to homeward proposition.
Key Competencies and Skills
- Technical Competencies
- Knowledge of Banking and Business Operations:
- Compliance and Regulatory Framework:
- Conceptual and Analytical Skills:
- Product Knowledge
- Business Acumen
- Financial Acumen
- Customer Engagement (internal & external)
- Digital
- Leadership
- Commercial Banking
- Industry Knowledge
- Credit Analysis
Minimum Qualifications, Knowledge and Experience
Academic:
- Bachelor’s degree from a recognized accredited university.
- Certificate of Proficiency in Insurance (COP) will be an added advantage.
- Being a CISI fellow is an added advantage.
Professional:
- 3-4 years’ working experience in a Customer Management role.
- In-depth knowledge of the local and Diaspora Banking industry, banking products, banking services and banking regulations. Sound working knowledge and understanding of general commercial regulations and practices.
- Appreciation of Diaspora Banking as a proposition.
- Interaction/Understanding of CRM tools.
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Principle Accountabilities
- Assist in development of the annual budget and the medium-term strategic plan
- Ensure timely budget variance reporting to all the departments
- Preparation of ALCO, EXCO and board papers
- Supporting ALM decisions with analysis and modeling
- Updating and revising asset pricing models
- Revenue assurance
- Monitor the cash holding across the branch network for liquidity optimization
- Ensure continuous revenue assurance and recommend opportunities to grow and diversify the business unit revenue
- Preparation and timely distribution of segment reports to various departments
- Prepare the monthly and annual budgets and rolling forecast for the business units and legal entities highlighting drivers expected to impact the business and the corrective actions required
- Automating Finance Processes- Robotic Process Automation
- Business performance analysis and presentation/sharing thereof to the leadership teams
- Together with other departments develop the annual ICAAP
- Help the head of unit to implement and monitor prudential capital management by setting capital KPIs for capital consumers and aligning ICAAP process with actual business strategy
- Championing the FTP processes
- Supporting partnerships between business unit and the finance department across all the departments
- Budgeting and Budget control- Ensure the annual budgeting is done and continuously ensure budgetary discipline is adhered to by all departments
- Conducting cost/benefit analysis as required and preparing comparative, analytical reports on the performance of the bank, Group and branches and reporting results to executive and management staff.
- Conduct quarterly competitor analysis
- Any other duty as assigned from time to time by the Finance and HFC leadership
Key Competencies and Skills
General Competencies
- Results oriented
- Excellent interpersonal skills
- Highly analytical
- Problem solving skills
- Good communicator & excellent presentation skills
- Team player
Minimum Qualifications, Knowledge and Experience
Academic & Professional
- A business-related degree from a reputable institution preferably Finance, Accounting, Banking, data science or a related quantitative field.
- CPA(K)
- CFA, FRM, FRR, CIFA certifications will be an added advantage
Experience & Technical
- A minimum of 7 years’ experience in banking with hands on experience in performance measurement and management, finance or financial risk management.
- 2 year should be at supervisory or management level.
- Hands on experience in financial planning or performance management
- Experience in senior management relations
- Strong appreciation of accounting principles
- Excellent Ms Excel skills
- Strong Data & BI skills including SQL, EDW, PowerBI, Python, R
- Team and or People Management
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Principle Accountabilities
Budgeting, Forecasting & Performance Management
- Lead the budgeting, forecasting, and long-term financial planning processes.
- Oversee monthly and quarterly performance reviews, variance analysis, and business insights for senior management.
- Ensure timely preparation and distribution of monthly rolling forecasts for business units and legal entities.
- Partner with business units to provide financial analysis and advisory support for strategic projects and investments.
- Ensure timely and accurate segment reporting.
- Own intra-company cost allocation frameworks and models.
- Own inter-company cost recharge frameworks and models and ensure tax efficiency.
Balance Sheet & Capital Management
- Manage balance sheet planning and capital optimization, including liquidity optimization in collaboration with Treasury and GM Finance.
- Ensure that the bank has an effective ICAAP.
- Own the Funds Transfer Pricing (FTP) processes.
- Oversee preparation of ALCO, EXCO and board papers.
- Prepare debt funding pitch decks
Financial Controls & Governance
- Drive cost management initiatives, ensuring efficiency and alignment to strategic objectives.
- Develop and maintain financial control frameworks across functions.
- Build strong financial governance processes that support compliance with internal policies and regulatory requirements.
- Ensure timely departmental policies reviews.
- Oversee model governance for all models developed and managed in Finance.
- Perform and oversee revenue assurance.
- Maintain and update KPIs tracker for the Finance division.
Accounts Payable, Receivable & Reconciliations
- Ensure vendors are paid timely and with optimal credit terms.
- Ensure GL reconciliations are timely and that outstanding issues resolved promptly.
- Ensure that the trial balance (TB) can be relied upon by all users.
- Ensure accuracy of the Fixed Asset Register and its associated depreciation schedules
- Ensure accurate maintenance of receivables records and reconciliations
Financial Information System
- Ensure implementation of set system improvements (SAP and its integrations)
- Collaborate with IT to ensure EoD processes are supportive of finance processes
- Ensure GL variance between systems is resolved on a timely basis
Decision Support
- Ensure timely and accurate preparation of dashboards and KPIs.
- Provide thematic guidance to modelling teams.
- Strengthen finance business partnership.
- Review quarterly competitor analysis and present to management.
- Create a roadmap for Robotic Process Automation (RPA) in Finance and collaborate with Innovations and IT teams.
Audits
- Facilitate internal audits
- Collaborate with Head of Financial & Regulatory Reporting to facilitate external audits
- Ensure closure of internal and external audit findings
Team Management
- Design a talent development program for the team
- Ensure time performance measurement and management for the team
- Mentor the team
Ad-hoc
- Any other duty as assigned from time to time by the Finance and HFC leadership
Key Competencies and Skills
- Results-oriented
- Strong negotiation skills
- High emotional intelligence
- Excellent interpersonal skills
- Highly analytical
- Problem solving skills
- Good communicator & excellent presentation skills
- Team player
Minimum Qualifications, Knowledge and Experience
Academic and Professional
- A business-related degree from a reputable institution preferably Finance, Accounting, Banking, data science or a related quantitative field.
- CPA(K)
- CFA, FRM, FRR, CIFA certifications will be an added advantage
Experience and Technical Skills
- A minimum of 12 years’ experience in banking with hands on experience finance, internal audit, external audit, financial risk management, strategy.
- 4 years should be at management level.
- Hands on experience in finance leadership
- Experience in board relations
- Experience in CBK relations
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