Job Openings at National Bank of Kenya

Job Ref No. HR/016/2022

Position Scope:

The role holder will be responsible for business growth within Islamic Banking segment through acquisition of new business and portfolio growth.

He/she will also be required to implement the Islamic Banking Business Development initiatives within the assigned branch/region, influence business by determining innovative solutions, leverage best practice and assimilate with proven practices to ensure exceptional relationship management and customer experience.

Key Responsibilities:

• Implement the Islamic Banking business development initiatives in line with the Islamic Banking strategy and business growth plan.
• Develop and maintain a strong client and transaction pipeline and convert these to businesses that achieve customer satisfaction and the department’s objectives.
• Actively market and drive the uptake of the Islamic banking services and products to new and existing clients. Identify opportunities for cross-selling of relevant products and services.
• Identify opportunities for growth and new business acquisition through market research, analysis and networking.
• Ensure day-to-day client relationship management and engagement with customers to foster good and lasting business partnerships for the customer and the Bank.
• Promote excellent customer experience by driving and advocating customer requirements through the various functions in the Bank to deliver high service standards that delight the customers.
• Ensure compliance with Islamic Banking Shari’ah standards while adhering of the Bank’s policies and other relevant regulations and standards.
• Partner with Regional Management, Branch Management teams and Support Functions to increase the market share of Islamic Banking segment though sustainable business.
• Drive transactional income from Islamic Banking business through effective service and cross selling the Bank’s products and services.
• Provide feedback to Management on Islamic Banking market analysis and segmentation with regards to products, credit risk evaluation and customer feedback among others.
• In liaison with other stakeholders, ensure quality portfolio management by effective identification of risks and mitigations.
• Conduct preliminary credit reviews and make recommendation for new and existing facilities in line with the Bank’s credit policy and Shariah Compliance guidelines.
• Regularly monitor performing/non performing accounts within the assigned portfolio.

Qualifications, Experience, Skills & Personal Attributes:

• A University Degree in Business Administration, Economics, Finance, Banking or its equivalent from a recognized institution.
• Five (5) year’s banking experience in a similar role from a reputable organization.
• Excellent research, analytical, and problem-solving skills.
• Entrepreneurial and Commercial thinking.
• Strong persuasion, management, presentation and communication skills.
• Excellent stakeholder management and organisational skills.
• Creative approach, with the ability to anticipate challenges and develop innovative solutions.
• Governance – knowledge and ability to ensure good governance practices.
• Credit analysis skills and ability to develop credit reports.
• Relationship management skills.

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Job Ref No. HR/023/2022

Position Scope:

The job holder is responsible for overseeing the Bank’s data protection strategy, implementation of data protection principles and ensuring effective compliance across the Bank.

Key Responsibilities:

• Act as the primary point of contact within the Bank for data privacy issues for members of staff, regulators, and any relevant data protection authorities.
• Ensure the Bank’s policy is in accordance with the Data Protection Act, 2019.
• Evaluate the existing data protection framework and identify areas of non or partial compliance and resolve any issues.
• Conduct regular assessment to ensure the Bank’s compliance with the data protection laws.
• Devise training plans and provide training to staff regarding data protection, compliance for those who are involved in processing sensitive personal data and personal data to raise levels of awareness of data protection issues throughout the business. He/she will also provide data protection advice and support to members of staff.
• Be proactive in horizon scanning for proposed and actual changes to data protection laws and guidance to ensure awareness of changes in the regulatory environment, and to advise the business on how to be market-leading in its data protection strategy.
• Review and advise the business teams in relation to data subject access requests and support the teams to provide responses. Advise the business teams on any matters in relation to data protection compliance.
• Promote a culture of data protection compliance across all units of the Bank and conduct periodic audits to ensure data privacy processes are being followed.
• Always evaluate the Bank’s data processing activities and keep the Bank’s data processing inventory updated.
• Take ownership of data protection documentation and reporting requirements, including records of processing activities, data protection impact assessments, data incident records and data breach reporting, and conduct periodic compliance assessments of these.
• Serving as the contact point for data subjects on privacy matters, including DSARs (data subject access requests).
• Performing regular data privacy assessments to ensure compliance and proactively address potential issues
• Evaluate the Bank’s data processing activities and keep the Bank’s data processing inventory updated at all times.
• Responding to data subjects about how their personal data is utilized and measures the Bank has put in place to protect their data.

Education, Professional Qualifications, Experience & Skills

• Bachelor’s degree in Information Technology, Legal, Risk Management or business related field from a recognised university.
• Professional Certification in CISA, CISM, CRISC, CDPSE or; CIPP/CIPM
• Masters degree in Data Management or a business related field will be an added advantage.
• At least 6-8 years’ working experience within risk management, internal audit, compliance, 4 of which should be in Data Privacy laws within the region and/or EU Data Privacy laws.
• Working experience in Risk, Compliance or Legal function, with recent experience in privacy compliance.
• Conversant with Banking regulatory requirements
• Experience in Branch Operations.
• Expertise in MIS.
• Knowledge of AML/KYC policy
• Excellent analytical skills.
• Excellent report writing skills
• Good Inter-personal sensitivity.
• Action and result orientation.
• Excellent communication & inter-personal skills
• Good presentation skill