Job Openings at SunCulture Kenya Ltd

About Role 

Reporting to the Regional Sales Manager with a dotted reporting line to the Fleet Operations Manager, the Service Center Associates will manage our Service Centers.  The key role will be good customer service to all customers that come to the service center, sales conversion, stock management, troubleshooting, and escalating all aftersale issues reported by the customers through the service centers. 50% of the role expectation is highly centered around sales with overall support for the shop operations and general management.

Key Responsibilities

Customer Service

• High-level knowledge of all SunCulture products with the ability to address all questions asked by customers
• Acknowledging and resolving customer complaints within stipulated SLAs.
• Communicating with customers through various channels and responding promptly to customer inquiries.
• Analyze trends to create solutions to ensure customer service needs, business goals, and objectives are met or exceeded.
• Ensure service center operational standards are adhered to.
• Be the lead in monitoring and maintaining the required stock levels at the service center by conducting regular stock takes and ensuring a majority of components needed by the team/customers are available at the service centers.
• Promote the SunCulture brand by ensuring the service center is kept clean and tidy at all times noting the operation hours of the Sales and Service Centers are 9am to 5pm Monday to Friday and 8am to 12pm on Saturday.
• Assist in sales/after sales requests placed by various customers and team members.
• Follow up on customer issues to resolution by following the stipulated aftersales escalation process.
• Maintaining a positive, empathetic, and professional attitude towards customers at all times.

Aftersales

• Ensure all aftersale issues are raised via a ticket and track records of customer interactions, comments, complaints, and aftersale issues.
• Providing feedback to all customers in reference to their queries and aftersale issues.
• Troubleshoot all aftersale issues, resolve non-technical issues, and escalate to the aftersale product team any issue not resolved at the service center level.
• Ensure all spare parts are available in the service center and proper inventory management.
• Generate all reports in reference to service center activities and stock level.

Sales

• Achieve lead generation targets and ensure constant follow-up on leads in order to convert them to sales.
• Initiate selling tactics that will ensure leads are converted I.e conducting demos, sourcing to market activities and customer referral programs.
• Work closely with the Regional Sales Manager in developing and establishing clear sales KPIs (that is sales targets, lead generation and sales call logs to be achieved daily and Quality Assurance [QA] 90% score). The assigned sales targets and corresponding commission is as guided by our commission structure.

Qualifications:

• A Diploma or Degree in Business Administration (Sales and Marketing option), our Customer service will be an added advantage.
• At least 2 years of proven experience in sales or customer service. 
• Proven track record of successfully meeting sales targets. 
• Outstanding interpersonal skills with the ability to interact freely with customers.
• Ability to think and properly plan the day-to-day work, proper inventory management, and tackle customer complaints.
• High EQ with the ability to work under pressure, and meet deadlines, and targets set.
• Passion for customer service, the industry, and current trends adaptable for SunCulture. 
• Independent thinker with proactive decision-making capabilities. 
• Comfortable with ambiguity and experience working in a dynamic environment.
• Be organized and be an expert in time management- both at personal and team levels. 

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About Role

As a Sales Team Lead, you will be in charge of the Sales Agents in your territory. You will be responsible for managing sales, ensuring that targets are attained, and handling clients in the territory. You have to be dynamic, self-motivated, have excellent interpersonal and leadership skills.

Responsibilities

Recruitment and training.

• Source, identify and recruit astute and goal-oriented sales agents who will be willing and capable of selling SunCulture products
• Train, and onboard the sales agents to ensure they have all been set up for success  in bringing in sales and meeting the company KPIs

Team Management

• Carry out daily and weekly check-ins with the teams to ensure there is maximum productivity
• Track Lead generation and selling processes of the sales agents
• Coordinate aftersales customer service to ensure brand strength

Sales

• Work closely with the Regional Sales Manager in developing and establishing clear sales KPIs meant to be exceeded by the sales agents
• Monitor and push for numbers closures when it comes to the sales targets on the selling of SunCulture commodities
• Establish a rapport with the clients and also the community in ensuring that all the clusters allocated are fully utilized and understand SunCulture products and brand

Does this sound like you?

• Proven experience in a sales role in the energy sector
• Proven track record of successfully meeting sales quota
• Strong leadership abilities and outstanding interpersonal skills.
• Ability to think and plan strategically, plan, manage, and act to achieve set outcomes.
• Ability to work under deadline pressure and meet targets.
• Passion for irrigation and in-depth knowledge of the industry and current trends adaptable for SunCulture
• Independent thinker with proactive decision-making capabilities
• Comfortable with ambiguity and experience working in a dynamic environment
• Have the ability to handle pressure, meet targets, keep a cool-temper, and handle rejection gracefully.
• Be organized and be an expert in time management- both at personal and team levels
• A diploma or degree is an added advantage.

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About the Role

As the Regional Training Officer (RTO) you will be responsible for training and empowering the sales team with the knowledge and skills required to meet their sales targets. To prosper in this role coaching will be your daily role and your passion should be in training and working with diverse teams. 

This role requires 80% travel. You will be based in your respective region with frequent travel to other regions to support the sales teams as and when required.

Key Responsibilities

• Actively participate in the recruitment and selection process of new sales agents in the region
• Onboard all new sales agents by scheduling the orientation process, training the agents on the sales process,
• Assist in the development of a training curriculum and ensuring the training conducted is as per the training curriculum
• Developing the individual coaching plan for each sales agent and ensuring all resources needed by the agent are provided,
• Coaching each agent by observing what they are doing and providing guidance whenever needed,
• Identifying the knowledge gap among the sales agents by spending more time with them in the field and giving a necessary recommendation in filling the gaps,
• Developing training materials, conducting training sessions, evaluating and recommending areas for improvement,
• Supporting the training financial objective by ensuring training activities are within budgets allocated and controlling costs.
• Ensuring all training done is towards achieving the sales strategy in place and reporting on the impact of the training program. 

Does this sound like you?

• Passionate about developing others’ capabilities and empowering those around you.
• Willing to gain experience in ‘doing’ what is being asked of others before learning how to train it.
•  Effective communicator in front of small-medium-sized groups of people.
• Comfortable with ambiguity and experience working in a dynamic environment.
• Have discretion in using budgetary allocations for the region and/or department
• Experience in solar/ off-grid pump systems would be an advantage.
• Experience working in a start-up would be an advantage.
• Experience training experientially would be an advantage
• Work experience as a sales agent is an added advantage

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About Role 

Reporting to the Head of Sales, the Regional Sales Manager has the primary responsibility for managing all sales activities within a defined geographical region. The role is field-based and requires proper planning within the assigned region and is suitable for an individual who is passionate about sales and people management. The successful candidate should be keen on working in a thriving tech-driven and innovative social impact business focused on small-scale farmers with an aim of transforming business.  

Responsibilities

• Active participation in the setting of the sales targets and ensuring all Sales Team Leads get clear communication on the target.
• Conducts daily, weekly, monthly, and quarterly sales performance reviews to ensure team performance delivery while offering support in the field and remotely.
• Own the regional sales targets and work on 100% achievement of the set targets through the team by ensuring the sales team leads are equipped with the necessary knowledge and skill to enable them to deliver results.
• Have a good understanding of the territory and ensure proper agent distribution in the region, while solving all issues faced by the sales agents and ensuring the STLs and Sales agents clearly understand their commission structures and retrain periodically.
• Spearheaded joint fieldwork with Sales Team Leads and Sales agents alongside weekly training to drive agent recruitment. Ensure the scheduled work plan from the Sales Team Leads are well executed by handling weekly work reviews and planning to review.
• Building the business in the region through networking with other businesses for partnership opportunities and building relationships.
• Ensure their Sales Team Leads follow the set recruitment process and achieve target month on month with the key set competencies from SunCulture.
• Analyzing competitor activities in the region and assessing opportunities for business development.
• Managing the Sales Team Leads and ensuring they have the necessary tools and support to deliver on their roles
• Attending relevant industry events and conferences to build the business and generate leads.
• Ensuring team activities are in line with the sales strategy.

Does this sound like you?

• A Bachelor Degree in Sales and Marketing or other related fields.
• At least 2-4 years experience in a leadership role and managing teams.
• Ability to speak the local language and willingness to visit farms and do door-to-door sales as the role requires close engagement with farmers.
• Excellent communication, listening, and negotiation skills.
• Work experience in direct sales target-driven business and good with group presentation and selling.
• Experience managing a team and passion for mentoring and coaching.
• Comfortable with ambiguity and experience working in a dynamic environment.  
• Detail-oriented, delivery-focused, and willing to learn.
• Experience in solar/ off-grid pump systems would be an advantage.
• Experience developing new territories.