Job Opportunities at Hotpoint Appliances Ltd

Job Purpose

• To drive the commercial and operational efficiency of the coastal region.
• To will provide strategic direction, ensure achievement of budgets, and foster customer-centric growth in the coastal region, including exploring partnerships that enhance B2C retail opportunities

Job Responsibility and Accountability

• Drive revenue growth across all assigned outlets, ensuring achievement of revenue, volume, and gross profit targets.
• Identify and execute opportunities for expanding market share and attracting new customers.
• Implement sales strategies and promotional activities tailored to the assigned market.
• Monitor competitor activity and market trends, making data-driven recommendations
• Oversee daily operations across the assigned region
• Ensure proper stock management, inventory control, and zero tolerance for stock variances.
• Review and improve operational processes to maximize efficiency and service delivery.
• Lead and develop the Deputy Store Managers, providing guidance, coaching, and performance feedback.
• Foster a high-performance culture with accountability and ownership at all levels.
• Ensure optimal staffing levels, training, and discipline standards are maintained.
• Promote teamwork and cross-outlet collaboration.
• Build and leverage B2C retail partnerships in the region to increase footfall and brand visibility.
• Explore collaborations with lifestyle brands, malls, SACCOs, influencers, and community events that complement retail sales.
• Drive co-promotions and loyalty tie-ups that add value to customers and expand Hotpoint’s reach in the coastal market.
• Ensure compliance with company policies and procedures across the outlets.
• Prepare and present monthly business performance reports, highlighting achievements, gaps, and corrective actions.
• Manage administrative responsibilities including budgets, expenditure control, and audit compliance.
• Conduct regular outlet visits to review operations, customer service, and overall standards.
• Drive initiatives to improve customer satisfaction and loyalty.
• Leverage customer feedback and analytics to improve service delivery and product offering.
• Build strong relationships with key stakeholders in the retail ecosystem.
• Any other duties as may be assigned to you by your supervisor from time to time.

Qualification

• Bachelor’s degree in Business, sales/marketing, or related field.

Experience

• Minimum 5 years’ experience in a commercial/retail leadership role, with multi-branch oversight preferred.
• Strong commercial acumen with proven track record of driving sales and profitability.

Skills: 

• Excellent analytical skills; ability to translate data into actionable insights.
• Strong leadership, people management, and communication skills.
• Ability to thrive in a fast-paced, customer-focused retail environment.
• Strong standing of retail sales, pricing, margins, and profitability.
• Ability to identify growth opportunities and execute strategies to increase revenue and gross profits
• Ability to influence and engage teams at different levels

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Job Purpose

• To lead and drive the Built-In Appliances business at Hotpoint, acting as the central link between procurement, sales, service, installation, marketing, exports, online, and commercial teams.
• To ensure excellent customer service and deliver sustainable growth and profitability through strategic planning, stakeholder engagement, and effective execution.

Job Responsibility and Accountability

• Develop and implement short- and long-term strategies to drive growth in the Built-In Appliances category.
• Take full ownership of the segment’s P&L, including achieving sales, gross contribution, and profitability targets.
• Lead product lineup decisions in consultation with procurement, factoring in market trends, competition, and customer insights.
• Optimize built-in appliance displays across all showrooms to maximize customer engagement and conversions.
• Maintain a robust and updated project pipeline with clear timelines and conversion tracking.
• Ensure that all built-in projects are backed by signed Memorandums of Understanding, down payments, and agreed payment terms.
• Build and maintain strong relationships with key stakeholders such as developers, architects, interior designers, quantity surveyors, and B2B clients in the residential and built-in segments.
• Resolve client issues promptly and professionally to maintain high satisfaction and brand trust.
• Work closely with the Marketing team to design and implement a tailored marketing calendar for Built-In Appliances.
• Organize product launches, exhibitions, contractor meet-and-greets, and other B2B marketing events.
• Ensure the marketing activities are within budget and deliver strong brand positioning and lead generation.
• Act as the primary coordinator for all built-in business activities across Retail, B2B, Online, Imports, Commercial, Installation, Service, Marketing, and Exports.
• Collaborate with the Online team to develop and maintain a dedicated Built-In Appliances website with full functionality and updated product listings.
• Ensure optimal inventory levels, efficient stock rotation, and minimal ageing stock in line with the business objectives.
• Act as the lead trainer for built-in appliances, conducting regular training sessions for retail, B2B, online, and installation teams.
• Manage the built-in installation team and monitor project sites to ensure timely and high-quality execution.
• Implement feedback mechanisms and conduct periodic quality checks to uphold excellence in service delivery.
• Stay fully updated on competitor activities, pricing, promotions, and product innovations.
• Provide insights to inform product introductions, pricing strategies, and market positioning.
• Any other duties as may be assigned to you by your supervisor from time to time.

Qualification

• Bachelor’s degree in Sales, Marketing, Business Administration, or related field. Equivalent relevant experience will be considered.

Knowledge, Skills and Experience required for this Role

• Minimum 8 years in a sales or category management role, with at least 3 years in a leadership position.
• Experience in managing high-value client relationships and coordinating cross-functional teams.
• Experience in project sales and working with B2B clients is an added advantage.
• Strong interpersonal, negotiation, and communication skills.
• Commercial and financial acumen with strong analytical abilities.
• Strategic thinking and execution capability.
• Ability to influence and lead cross-functional teams.
• Deep understanding of the appliances market, customer needs, and competitor dynamics.
• Technical knowledge of installation processes and standards.