Job Vacancies at Cigna

About the job

You are responsible for the client communication for designated account relationships and Contracts.
You are required to response to the client on timely manner providing full and accurate information in one go.

Main Duties / Responsibilities

• Handle calls and e-mails and respond to simple and complex inquiries regarding eligibility, cards status, envoy registration/navigation, policy benefits, issue certificates of insurance, claims status and other related information and provide solutions for customers and clients.
• Receives requests by mail, telephone, or in person regarding insurance claims/policies. Responds to inquiries from policy holders, clients, brokers and/or others.
• Performs research to respond to inquiries and interprets policy provisions to determine most effective response.
• Mails or routes claim forms and supporting documentation to various units for final processing.
• Excellent interpersonal skills, ability to understand and interpret policy provisions. Independently responds to inquiries, grievances, complaints or appeals ranging from routine to moderate complexity.
• May seek assistance with complex customer services issues.

Qualifications

• Must have a diploma or bachelor’s degree or equivalent
• Excellent English written and oral communication skills
• French written and oral skill is a must
• Exceptional organizational and time-management focus
• Independently responds to inquiries, grievances, complaints or appeals ranging from routine to moderate complexity.
• 1+ years of customer service experience analyzing and solving customer problems required; call center experience a plus
• Ability to perform in a high volume, fast paced call center environment
• Proven ability to work independently as well as a productive member of a team
• Intermediate proficiency in Microsoft office suite; high level capacity to multitask independently and on a computer
• Knowledge of medical terminology a plus

Conditions/requirements

• Work in 24 x 7 rotation shifts.
• 5 days a week.
• In split shifts (some hours in the morning and remaining hours in the afternoon or evening) and public holidays

go to method of application »

The HR Business Partner will be based in Nairobi and will play a critical role in supporting the HR functions within the organization. This role is designed to provide comprehensive HR support to the business units, ensuring the effective implementation of HR policies and practices. The HR Business Partner will collaborate with senior HR staff, managers, and employees to create a productive and engaging work environment. 

Key Responsibilities 

Employee Relations 

• Assist in resolving employee issues and conflicts by providing guidance and support to both employees and managers. 
• Conduct investigations into employee grievances and recommend appropriate actions. 
• Foster a positive work environment through proactive engagement initiatives and communication. 

Recruitment and Onboarding 

• Support the recruitment process in partnership with the Talent acquisition team. 
• Assist in the development of job descriptions  
• Coordinate the onboarding process for new hires, including orientation and training programs. 

Performance Management 

• Assist in the implementation of performance management process, including goal setting and performance reviews. 
• Provide support to managers in addressing performance issues and developing improvement plans. 
• Track and analyse employee performance metrics. 

Learning and Development 

• In partnership with L&D, identify training needs and assist in the development and delivery of training programs. 
• Support employee development initiatives, including career planning and succession planning. 
• Evaluate the effectiveness of training programs and provide recommendations for improvement. 

HR Administration 

• Maintain accurate and up-to-date employee records and HR databases. 
• Prepare HR reports and analyse data to support data driven decision-making. 
• Ensure compliance with company policies and local labor laws. 

Qualifications and Skills 

• Bachelor's degree in human resources, Business Administration, or a related field. 
• 5 years of progressive HR experience.
• Knowledge of HR best practices and employment laws in Kenya. 
• Strong interpersonal and communication skills. 
• Ability to handle sensitive and confidential information with discretion. 
• Proficiency in excel  
• Ability to work independently and as part of a team. 
• Proficiency in data analytics  

Key Competencies 

• Problem-Solving: Ability to analyse situations, identify issues, and develop effective solutions. 
• Adaptability: Flexibility to manage multiple tasks and adapt to changing priorities. 
• Attention to Detail: High level of accuracy and thoroughness in work deliverables. 
• Customer Focus: Commitment to providing excellent service to internal and external stakeholders. 
• Strategic Thinking: Understanding of business objectives and alignment of HR strategies to support those objectives. 

Benefits 

• Competitive salary and benefits package. 
• Opportunities for career advancement within a global organization. 
• Access to comprehensive healthcare and wellness programs. 
• Professional development and training opportunities. 
• Supportive and inclusive work environment.