Job Vacancies at Micato Safaris

Job Description

The main role for this position is to offer a full range of personal and personalized hospitality services to guests, and for facilitating the smooth execution of day-to-day tour and safari operations.

Key Responsibilities

• Review Safari checklists thoroughly as soon as received from the overseas offices.
• Prepare gifts for guests at least 2 weeks before arrival, taking into consideration any special requests or gift designation from the checklists.
• Prepare rooming lists, luggage list and air manifest per Company formats.
  Inspect guests’ rooms prior to arrival using the Company’s Hotel Checklist to ensure assigned rooms are spotlessly clean, made up with fresh linens and towels.
• Confirm well in advance that the best accommodation is made available for the guests taking into account room location, required bed configurations, and any specific guest needs. Meet and welcome guests upon arrival Offer assistance and demonstrate concern for guests’ wellbeing at all times.
• Ensure that guest’s preferences are met and amenities provided are par excellence.
• Act on all inquiries promptly, discreetly and in professional manner of the highest caliber.
• Coordinate guest transfers and advise the Safari Director/Driver Guide of any changes.
• Liaise with the office colleagues in all departments to ensure smooth field operations, impeccable guest services, and accurate and timely billing.
• Keep professional image of the Company in the forefront at all times when interacting with guests, hotels partners and vendors
• Maintain high profile and excellent reputation of the Company by following the professional code of conduct expected by the Company.

Qualifications

• Degree or Diploma in Tourism Management/Hotel management or its equivalent
• At least 2 years’ experience in a busy Hospitality Industry and preferably a Tour Company.

Key Competencies

• Ability to multi-task and have excellent attention to detail.
• Expansive Knowledge of high end properties within East Africa region.
• Excellent customer service skills.
• Have interpersonal skills to deal effectively with all business contacts.
• Professional appearance and demeanor.
• Work varied shifts, including weekends and holidays.
• Computer experience and the ability to use micro soft word and spreadsheet
• Able to effectively communicate in English, in both written and oral forms
• Strong Ability to work under pressure with minimal supervision leadership skills and good management practices
• Aged 30 years and above

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Job Description

The main role of this position is to make and answer calls using professional telephone etiquette and directing visitors to the appropriate staff for the smooth running of administration and operations functions.

Key Responsibilities

• Answer all incoming calls and operate switchboard Route calls to the appropriate staff Greet visitors, ascertain purpose of visit, and direct them to the appropriate staff
• Provide first positive image of the Company Take and relay messages
• Maintain an up to date correspondences register of all outgoing calls
• Appropriately respond to public inquiries Maintain confidentiality in all correspondences and communications with the staff and other stakeholders
• Answer basic questions about the company for callers who don’t need to be transferred to another extension Handle all directory assistance queries
• Relay important information Interrupt a busy line if there is an emergency call Assist staff in making telephone calls.
• Handle emergency calls Help staff to make international or local calls.
• Provide staff with area codes, telephone numbers and other information.

Qualifications

• Diploma in Front Office / Customer Service / Tourism or its equivalent
• At least 2 years’ experience in a busy Hospitality Industry and preferably a Tour Company.

Key Competencies

• Ability to multi-task and have excellent attention to detail.
• Excellent customer service skills.
• Have interpersonal skills to deal effectively with all business contacts.
• Professional appearance and demeanor.
• Work varied shifts, including weekends and holidays.
• Able to effectively communicate in English, in both written and oral forms
• Strong Ability to work under pressure with minimal supervision
• Aged 25 years and above