Jobs at Peoplelink Consultants Ltd

Responsibilities

• Prepare and serve all hot and cold beverages (coffee, espresso, teas, blended drinks) and serve prepared pastry items as per customer requests and personal recommendations.
• Maintain absolute cleanliness and sanitation of all work areas, utensils, service areas, seating areas, and equipment.
• Monitor and record temperatures of freezers, refrigerators, and heating equipment to ensure all are functioning correctly and safely.
• Engage customers by describing menu items, informing them of daily specials, and proactively suggesting products that may appeal to their tastes (upselling).
• Deliver consistently excellent customer service, addressing any complaints or compliments immediately to the Immediate Supervisor.
• Receive, accurately process, and fully manage all customer payments, strictly following all cash handling procedures.
• Take accurate food and drink orders using the POS ordering software or slips, and communicate and confirm order details to the kitchen staff.
• Collaborate with kitchen staff by assisting with Mise en Place when called upon and ensuring the cleanliness and proper presentation of all dishes and kitchenware.
• Manage inventory by requisitioning all products and materials necessary for beverage production from the stores.
• Maintain a tidy dining area by arranging table settings and promptly clearing dirty plates, glasses, and silverware for cleaning.
• Meet with restaurant staff to review daily specials, menu changes, and specifications for reservations to ensure seamless service execution. Strictly follow all relevant health department regulations and ensure alcoholic beverages are served only to persons aged 18 and above.

Requirements

• Must be between 25-30 years of age.
• Must be licensed to serve and mix drinks.
• Certificate/Diploma in food and beverage sales and service.
• Minimum of 2 years working experience as a Barista/Mixologist in a well- known establishment.
• Thorough knowledge of health and safety policies and procedures related to food and beverage service.
• Proficient computer knowledge and understanding (for POS and inventory).
• Must have a great understanding of coffee beans and flavor profiles. Comprehensive knowledge of wine, cocktails, and alcoholic drinks is a MUST.
• Must be flexible and willing to work in shifts

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Responsibilities

• Greet, escort, and seat customers warmly, ensuring every guest feels welcome and important in the restaurant.
• Present the menu and provide detailed information upon request, covering portions, ingredients, daily specials, and potential food allergens.
• Proactively offer menu recommendations and strategically upsell additional food and drink products when appropriate.
• Accurately take all food and drinks orders using the POS ordering software or slips.
• Adequately communicate and confirm all order details to the kitchen staff to ensure precision.
• Serve food and drink orders to guests, maintaining high standards of cleanliness and presentation of all dishes and kitchenware.
• Maintain a tidy and organized dining area by arranging table settings and clearing dirty plates, glasses, and silverware promptly.
• Deliver checks to customers and accurately collect bill payments, strictly adhering to all cash handling procedures.
• Meet regularly with restaurant staff to review daily specials, menu changes, and service specifications for reservations.
• Provide consistently excellent customer service to all guests and immediately report any customer complaints or compliments to the Kitchen and Restaurant Supervisors.
• Follow all relevant health department regulations and assist the kitchen staff with any kind of Mise en Place when called upon.
• Ensure all alcoholic beverages are served only to persons of age 18 and above, strictly upholding legal compliance.

Requirements

• Must be between 25-30 years of age.
• Hospitality experience of at least 2 years in a busy environment.
• Basic math abilities.
• Excellent customer service skills.
• Good communication and listening skills.
• Good interpersonal skills.
• Ability to work well and remain calm under pressure.
• Interest in food and drinks.
• High standards of personal hygiene and personal grooming.
• Ability to multitask

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• We are seeking a professional with deep knowledge of the Somali market. You will be permanently based in Nairobi, working remotely to take full responsibility for the strategy formulation and execution for the Somalia market, serving as the critical link between the company and the local market.

RESPONSIBILTIES

• Formulate and implement the annual/quarterly strategy and budget for the Somalia market.
• Conduct in-depth analysis of the local media environment, consumer behavior, and competitive dynamics, providing insightful reports.
• Expand and maintain relationships with local media, channels, KOLS (Key Opinion Leaders), and partners in Somalia.
• Plan and execute localized marketing, brand promotion, and public relations activities.
• Monitor the effectiveness of market activities, report regularly, and drive continuous optimization.
• Collaborate with sales, product, and other teams to ensure market strategies align with the company's overall goals.

REQUIREMENTS

• Exceptional written and spoken proficiency in Somali and English.
• Possess direct work experience in the Somali market and be familiar with the local business environment and regulations.
• Understand the Somali media ecosystem and possess relevant resources and contacts/network.
• Excellent cross-cultural communication and remote collaboration skills.
• Self-driven and capable of working independently and efficiently in a remote setting.