Prepare and serve all hot and cold beverages (coffee, espresso, teas, blended drinks) and serve prepared pastry items as per customer requests and personal recommendations.
Maintain absolute cleanliness and sanitation of all work areas, utensils, service areas, seating areas, and equipment.
Monitor and record temperatures of freezers, refrigerators, and heating equipment to ensure all are functioning correctly and safely.
Engage customers by describing menu items, informing them of daily specials, and proactively suggesting products that may appeal to their tastes (upselling).
Deliver consistently excellent customer service, addressing any complaints or compliments immediately to the Immediate Supervisor.
Receive, accurately process, and fully manage all customer payments, strictly following all cash handling procedures.
Take accurate food and drink orders using the POS ordering software or slips, and communicate and confirm order details to the kitchen staff.
Collaborate with kitchen staff by assisting with Mise en Place when called upon and ensuring the cleanliness and proper presentation of all dishes and kitchenware.
Manage inventory by requisitioning all products and materials necessary for beverage production from the stores.
Maintain a tidy dining area by arranging table settings and promptly clearing dirty plates, glasses, and silverware for cleaning.
Meet with restaurant staff to review daily specials, menu changes, and specifications for reservations to ensure seamless service execution. Strictly follow all relevant health department regulations and ensure alcoholic beverages are served only to persons aged 18 and above.
Requirements
Must be between 25-30 years of age.
Must be licensed to serve and mix drinks.
Certificate/Diploma in food and beverage sales and service.
Minimum of 2 years working experience as a Barista/Mixologist in a well- known establishment.
Thorough knowledge of health and safety policies and procedures related to food and beverage service.
Proficient computer knowledge and understanding (for POS and inventory).
Must have a great understanding of coffee beans and flavor profiles. Comprehensive knowledge of wine, cocktails, and alcoholic drinks is a MUST.
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